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Небесная энциклопедия

Космические корабли и станции, автоматические КА и методы их проектирования, бортовые комплексы управления, системы и средства жизнеобеспечения, особенности технологии производства ракетно-космических систем

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Мониторинг СМИ

Мониторинг СМИ и социальных сетей. Сканирование интернета, новостных сайтов, специализированных контентных площадок на базе мессенджеров. Гибкие настройки фильтров и первоначальных источников.

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Поддерживает ввод нескольких поисковых фраз (по одной на строку). При поиске обеспечивает поддержку морфологии русского и английского языка

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12-01-2012 дата публикации

System and method for efficient call management for directory assistance services

Номер: US20120011146A1

Автор: Christine Baumeister, II Franklin L. Weiland, Robert Pines

Принадлежит: Individual

A communication assistance system includes a first database having a plurality of listings, each listings has at least one contact name and a corresponding contact number. A means is provided for receiving communications from a user among a plurality of users desiring to access the listings. An operator terminal displays a search screen among a plurality of search screens, each of which maintain at least a partially different arrangement of content and search windows for receiving search terms to search for listings contained in the first database, where the displayed search screen is determined based on criteria contained in a search request from the user. The operator terminal is further configured to receive the communication from the user and retrieve a listing from the first database using the displayed search screen.

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Номер записи: 1

26-01-2012 дата публикации

System And Method For Identifying Audio Command Prompts For Use In A Voice Response Environment

Номер: US20120020466A1

Автор: Martin R.M. Dunsmuir

Принадлежит: Individual

A system and method for identifying audio command prompts for use in a voice response environment is provided. A signature is generated for audio samples each having preceding audio, reference phrase audio, and trailing audio segments. The trailing segment is removed and each of the preceding and reference phrase segments are divided into buffers. The buffers are transformed into discrete fourier transform buffers. One of the discrete fourier transform buffers from the reference phrase segment that is dissimilar to each of the discrete fourier transform buffers from the preceding segment is selected as the signature. Audio command prompts are processed to generate a discrete fourier transform. Each discrete fourier transform for the audio command prompts is compared with each of the signatures and a correlation value is determined. One such audio command prompt matches one such signature when the correlation value for that audio command prompt satisfies a threshold.

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Номер записи: 2

02-02-2012 дата публикации

Apparatus and method for providing messages in a social network

Номер: US20120029917A1

Автор: Bernard S. Renger, Hisao Chang

Принадлежит: AT&T INTELLECTUAL PROPERTY I LP

A system that incorporates teachings of the present disclosure may include, for example, a server including a controller to receive audio signals and content identification information from a media processor, generate text representing a voice message based on the audio signals, determine an identity of media content based on the content identification information, generate an enhanced message having text and additional content where the additional content is obtained by the controller based on the identity of the media content, and transmit the enhanced message to the media processor for presentation on the display device, where the enhanced message is accessible by one or more communication devices that are associated with a social network and remote from the media processor. Other embodiments are disclosed.

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Номер записи: 3

09-02-2012 дата публикации

Computerized medical self-diagnostic and treatment advice system including modified data structure

Номер: US20120035962A1

Автор: Edwin C. Iliff

Принадлежит: Clinical Decision Support LLC

A system for providing computerized, knowledge-based medical diagnostic and treatment advice. The medical advice is provided to the general public over a digital network via interactive dialogue. Software authoring languages, interactive voice response and speech recognition are used to enable expert and general practitioner knowledge to be encoded for access by the public. “Meta” functions for time-density analysis of a number of factors regarding the number of medical complaints per unit of time are an integral part of the system. A semantic discrepancy evaluator routine along with a mental status examination are used to detect the consciousness level of a user of the system. A dynamic data structure is used to record and save new patient data over time. A symptom severity analysis helps to respond to the changing conditions. System sensitivity factors may be changed at a global level or other levels to adjust the system advice as necessary.

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Номер записи: 4

23-02-2012 дата публикации

Retrieval and presentation of network service results for mobile device using a multimodal browser

Номер: US20120046950A1

Автор: David Jaramillo, Marc White

Принадлежит: Nuance Communications Inc

A method of obtaining information using a mobile device can include receiving a request including speech data from the mobile device, and querying a network service using query information extracted from the speech data, whereby search results are received from the network service. The search results can be formatted for presentation on a display of the mobile device. The search results further can be sent, along with a voice grammar generated from the search results, to the mobile device. The mobile device then can render the search results.

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Номер записи: 5

23-02-2012 дата публикации

Method and Apparatus for Telephonically Accessing and Navigating the Internet

Номер: US20120047216A1

Автор: John S. Hahn, Kyung H. Rhie, Lee E. Olsen, Richard J. Kwan

Принадлежит: Ben Franklin Patent Holding LLC

A method for accessing and browsing the interne through the use of a telephone and the associated DTMF signals is disclosed. The preferred embodiment provides a system that converts the information content of a web page from text to speech (voice signals), signals the hyperlink selections of a web page in an audio manner, and allows selection of the hyperlinks through the use of DTMF signals generated from a telephone keypad. Upon receiving a DTMF signal corresponding to a hyperlink, the corresponding web page is fetched and again delivered to the user via one of the available delivery methods such as voice, fax-on-demand, electronic mail, or regular mail.

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Номер записи: 6

22-03-2012 дата публикации

Glass enclosure

Номер: US20120069517A1

Автор: Christopher D. Prest, Emery A. Sanford

Принадлежит: Apple Inc

A handheld computing device that includes an enclosure having structural walls formed from a glass material that can be radio-transparent. The enclosure can be formed from a hollow glass tube or two glass members bonded together. A laser frit bonding process may be used to hermetically seal the two glass members together to create a water resistant electronic device.

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Номер записи: 7

22-03-2012 дата публикации

Systems, methods, and media for determining fraud patterns and creating fraud behavioral models

Номер: US20120072453A1

Автор: Anthony Rajakumar, David Hartig, Lisa Guerra, Richard Gutierrez, Vipul Vyas

Принадлежит: Victrio Inc

Systems, methods, and media for analyzing fraud patterns and creating fraud behavioral models are provided herein. In some embodiments, methods for analyzing call data associated with fraudsters may include executing instructions stored in memory to compare the call data to a corpus of fraud data to determine one or more unique fraudsters associated with the call data, associate the call data with one or more unique fraudsters based upon the comparison, generate one or more voiceprints for each of the one or more identified unique fraudsters from the call data, and store the one or more voiceprints in a database.

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Номер записи: 8

05-04-2012 дата публикации

Method for gender identification of a cell-phone subscriber

Номер: US20120083255A1

Автор: Enrique Frias Martinez, Vanessa Frias Martinez

Принадлежит: Telefonica SA

The invention relates to a method for gender identification of a cell-phone subscriber. There are two main steps: constructing a general model of female and male calling behaviour from a set of variables obtained for each subscriber; and classifying an individual calling behaviour of a subscriber comparing it with the general model. The method includes the step of constructing the general model comprises obtaining a set of data, that may be obtained from calling detail records, that are saved at a database every time a subscriber makes or receives a phone call; computing a set of variables using a set of instances from subscribers who their gender is already known; and applying an algorithm which generates groups labelled as male or female behaviour. Finally, in the step of classifying, the gender of the subscriber is identified by assigning to the subscriber the label of the closest group.

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Номер записи: 9

05-04-2012 дата публикации

Video messaging

Номер: US20120084671A1

Автор: Harry W. Morris, Noel Enete, Wayne Packard

Принадлежит: AOL Inc

Systems and techniques for transferring electronic data between users of a communications system by receiving, at an instant messaging host, a video file from a sender and intended for a recipient; authenticating the video file; and sending the video file to the intended recipient.

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Номер записи: 10

17-05-2012 дата публикации

Application infrastructure platform (aip)

Номер: US20120124204A1

Автор: Amanda Jo Williams, Anne Elizabeth Bevis, Barbara L. Hall, James Louis Standlee, Michael Nash Haase, Ralph Samuel Hoefelmeyer, Terence Alan Robb, Theresa Eileen Phillips

Принадлежит: Verizon Corporate Services Group Inc

Disclosed is an application infrastructure platform (AIP) having an application service provider (ASP) environment including multiple ASP systems providing application services to customers, and a common services environment including hardware and software and management systems providing to the ASP systems applications and integrated application, back-office, and management services used by the ASP systems in delivering their application services to their customers. In another aspect, the AIP is associated with a development and test bed environment which conducts product and service development and testing.

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Номер записи: 11

24-05-2012 дата публикации

Voice recognition method and apparatus using model number lookup

Номер: US20120130908A1

Автор: Dean O'Connor

Принадлежит: Nintendo of America Inc

A voice response system for use in obtaining return qualification information for a product using a non-unique product identifier, including: a dial-in voice system operable to prompt a caller for the non-unique product identifier, wherein the non-unique product identifies the product as a member of a defined product group: a product registration database including a plurality of different, non-unique product identifiers: a return policy storage that defines return policies for each of the non-unique product identifiers: and an arrangement that looks up a specific return policy for the non-unique product identified entered by the caller and provides information to the caller regarding return qualification for the product identified by the non-unique product identifier.

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Номер записи: 12

31-05-2012 дата публикации

Mobile terminal and operation control method thereof

Номер: US20120133645A1

Автор: Dongok Kim, Hayang Jung, Jinsool Lee, Seunghyun Woo, Seungmin Seen, Shinhae Lee, Taeyun Kim

Принадлежит: LG ELECTRONICS INC

A mobile terminal as disclosed and broadly embodied herein may include a 3D display configured to display an object that includes a first and second images and a controller configured to change a magnification of the object that includes a first scaled image and a second scaled image and to correct a binocular disparity between the first and second scaled images. The controller may be configured to determine a binocular disparity between the first and second scaled images, determine whether the binocular disparity is within a prescribed range of disparity, reposition at least one of the first or second magnified images based on the determined binocular disparity, and control the display to display the corrected first and second scaled images.

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Номер записи: 13

31-05-2012 дата публикации

Apparatus, systems and methods for managing incoming and outgoing communication

Номер: US20120137009A1

Автор: Brian K. Wharton, Jeffrey L. Crandell

Принадлежит: Individual

A system and method for managing incoming and outgoing communications may include a definition of if, when, and who may communicate with a recipient. The identification of the communication may be concealed in that no actual addresses, phone numbers, or other addressing identifications are required to be exchanged by the communication initiator and recipient. In an example, if the database contains call management settings for a call recipient, the application logic may evaluate the rules to determine if a particular caller is authorized to connect with the call recipient at the current time and date. The application logic may connect the call utilizing the public telephone switch. The caller and call recipient phone numbers may be stored in a database.

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Номер записи: 14

07-06-2012 дата публикации

Method and apparatus for managing schedule information in portable terminal

Номер: US20120143850A1

Автор: Byung Min JUNG

Принадлежит: SAMSUNG ELECTRONICS CO LTD

An information managing method and apparatus in a portable terminal are provided. The method for managing schedule information in a portable terminal, includes displaying schedules corresponding to a predefined time interval in a schedule searching mode, extracting at least one schedule, set as being important, from the displayed schedules when a request for searching for important schedules is generated, and displaying a list of important schedule information corresponding to the extracted at least one important schedule.

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Номер записи: 15

14-06-2012 дата публикации

Apparatus and method for executing menu in portable terminal

Номер: US20120151410A1

Автор: Hyun-Tae JUNG

Принадлежит: SAMSUNG ELECTRONICS CO LTD

Provided is an apparatus and method for executing a menu in a portable terminal, which makes it possible to conveniently execute an earphone-aided menu in a portable terminal. An apparatus for executing a menu in a portable terminal includes an earphone connection detecting unit and a control unit. The earphone connection detecting unit is configured to detect the connection of an earphone to the portable terminal. The control unit is configured to display earphone-aided menus in a pop-up window when the earphone is connected to the portable terminal.

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Номер записи: 16

28-06-2012 дата публикации

Presence Transmission Method, Video Display Device, and Video Display System

Номер: US20120162345A1

Автор: Fujihito Numano

Принадлежит: Individual

According to one embodiment, a presence transmission method includes: controlling communication of a call via a network; transmitting, via the network, presence indicating a current status; and executing predetermined functions. If a specific function that causes delay in answering an incoming call is to be executed among the predetermined functions, presence indicating that it takes time to answer an incoming call is transmitted via the network.

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Номер записи: 17

05-07-2012 дата публикации

IP Multimedia Subsystem (IMS)-Based Pre-negotiation of Video Codec For Video Single Radio Video Call Continuity

Номер: US20120169825A1

Автор: Milan Patel

Принадлежит: InterDigital Patent Holdings Inc

Systems, methods, and instrumentalities are disclosed to provide pre-negotiation of a video codec. An IP multimedia subsystem (IMS) entity, such as a service centralization and continuity application server (SCC AS), may send a first session initiation protocol (SIP) message to a circuit switched domain entity via an IMS core network. The first SIP message may correspond to a video call in an on-going IP multimedia subsystem (IMS) session. The first SIP message may include one or more video codecs supported by the SCC AS and the UE associated with the video call. The SCC AS may receive a second SIP message from the circuit switched domain entity. The second SIP message may include the video codec, which may be one of the video codecs included in the first SIP message. The SCC AS may send the video codec to a user equipment (UE) associated with the video call.

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Номер записи: 18

16-08-2012 дата публикации

Method and an apparatus to disambiguate requests

Номер: US20120209594A1

Автор: Amy E. Ulug, David Andrew Mauro, David Ardman, Muneeb Master, Rajeev Agarwal, Vijay R. Raman, Zulfikar Valli

Принадлежит: Individual

A method and an apparatus to disambiguate requests are presented. In one embodiment, the method includes receiving a request for information from a user. Then data is retrieved from a back-end database in response to the request. Based on a predetermined configuration of a disambiguation system and the data retrieved, the ambiguity within the request is dynamically resolved.

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Номер записи: 19

30-08-2012 дата публикации

Method and Apparatus for Automatically Building Conversational Systems

Номер: US20120221331A1

Автор: Junlan Feng, Mazin G. Rahim, Srinivas Bangalore

Принадлежит: AT&T Intellectual Property II LP

A system and method provides a natural language interface to world-wide web content. Either in advance or dynamically, webpage content is parsed using a parsing algorithm. A person using a telephone interface can provide speech information, which is converted to text and used to automatically fill in input fields on a webpage form. The form is then submitted to a database search and a response is generated. Information contained on the responsive webpage is extracted and converted to speech via a text-to-speech engine and communicated to the person.

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Номер записи: 20

04-10-2012 дата публикации

On-Demand Call Blocking Service

Номер: US20120250838A1

Автор: Mark Kirkpatrick

Принадлежит: AT&T INTELLECTUAL PROPERTY I LP

In a telecommunication system configured to provide a connection between a caller and a callee via a telephone network, wherein the telephone network is configured to connect the caller and the callee, a method for allowing the callee to prevent the caller from establishing the connection with the callee. The method includes receiving an instruction from the callee to prevent the caller from establishing the connection with the callee and identifying a first telephone number associated with the caller. The method also includes preventing one or more phone calls from the first telephone number from being forwarded to a second telephone number associated with the callee.

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Номер записи: 21

04-10-2012 дата публикации

Systems, methods, and media for generating hierarchical fused risk scores

Номер: US20120254243A1

Автор: Anthony Rajakumar, Lisa Guerra, N. Nikki Mirghafori, Richard Gutierrez, Torsten Zeppenfeld

Принадлежит: Victrio Inc

Systems, methods, and media for generating fused risk scores for determining fraud in call data are provided herein. Some exemplary methods include generating a fused risk score used to determine fraud from call data by generating a fused risk score for a leg of call data, via a fuser module of an analysis system, the fused risk score being generated by fusing together two or more uniquely calculated fraud risk scores, each of the uniquely calculated fraud risk scores being generated by a sub-module of the analysis system; and storing the fused risk score in a storage device that is communicatively couplable with the fuser module.

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Номер записи: 22

11-10-2012 дата публикации

Discovering an Event Using a Personal Preference List and Presenting Matching Events to a User on a Display

Номер: US20120258738A1

Автор: Igor Borisov Peev, Jonathan Lee, Jorge Armando Peraza, Udiyan Padmanabhan

Принадлежит: Microsoft Corp

A user profile is used to assist a user in identifying events of interest and to provide context to users regarding events that matches user preferences. The user profile may be based on behaviors exhibited on a mobile device, on input by the user or on data on the mobile device. The user profile is analyzed to provide notification of events of interest to the user based upon the analysis of the user profile. The user profile may include anything that contributes to a state on the device.

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Номер записи: 23

18-10-2012 дата публикации

Call center system with graphical user interface and method of operation thereof

Номер: US20120263280A1

Автор: Greg Lee Bray, Randy Budd-Jack

Принадлежит: Zetron Inc

A method of operation of a call center system includes: providing an operator console having a display; instantiating an activation button, on the display of the operator console, including: coloring an activity frame around the activation button, selecting a selected network in the activation button, and presenting an inbound call window on the activation button; and activating a transmitting icon includes establishing a contextual awareness of interactive data elements and operational actions.

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Номер записи: 24

25-10-2012 дата публикации

Mobile terminal and controlling method thereof

Номер: US20120270606A1

Автор: Joungyoul KIM, Mansoo Kim

Принадлежит: LG ELECTRONICS INC

A mobile terminal including a wireless communication unit configured to wirelessly communicate using at least two different communication systems; a display unit including a backlight configured to apply light to a display screen of the display unit; a sensing unit configured to measure a temperature of the mobile terminal if the at least two different communication systems are simultaneously used; and a controller configured to adjust a brightness of the backlight based on the measured temperature and a preset temperature.

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Номер записи: 25

25-10-2012 дата публикации

Processing files from a mobile device

Номер: US20120271915A1

Автор: Curtis G. Wong, Steve C. Glenner

Принадлежит: Microsoft Corp

The presently described subject matter allows the user to interactively browse a collection of electronic files, such as a digital photo collection, remotely using a mobile telephone. Files from the collection of electronic files can be directed from the mobile telephone to be sent to a remote display device, where the file can be displayed. Also, a user can record voice and text annotations from the mobile phone to preserve with an electronic file, and which is transported along with the file when it is displayed on a remote display device.

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Номер записи: 26

01-11-2012 дата публикации

Dynamic work assignment strategies based on multiple aspects of agent proficiency

Номер: US20120278136A1

Автор: Andrew D. Flockhart, Robert C. Steiner

Принадлежит: Avaya Inc

A contact center having a plurality of performance goals is provided. The contact center includes a routing agent operable, when a work item is to be routed to a servicing destination, determine, for each performance goal, a status of goal realization and a corresponding set of selection criteria for the determined statuses of goal realization and a destination selector operable to select the servicing destination based, at least in part, on the set of selection criteria.

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Номер записи: 27

01-11-2012 дата публикации

Alert provisioning system and method

Номер: US20120278167A1

Автор: Paul M. Schwartz

Принадлежит: Individual

An alert method and system permits an alert to be provided to a subscriber. Such alerts may comprise icons or graphical advertising units that may be navigated by the subscriber to trigger and initiate corresponding and dynamically updatable communications and communication links.

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Номер записи: 28

20-12-2012 дата публикации

System and method for improved directory assistance including re-dial feature

Номер: US20120321065A1

Автор: Faith Mcgary, Michael Bates, Scott DeNardo, Xavier Riley

Принадлежит: Individual

A directory assistance system includes a request handling module for receiving a plurality of incoming directory assistance requests from requesters and an agent platform for handling the directory assistance requests by providing at least one listing to the requester. A record database stores a record relating to the first request, and includes a first identifier, a time and a listing entry. An incoming request tracking module tracks second incoming directory assistance requests, by reviewing a second identifier associated with the directory assistance request, comparing the second identifier against the first identifiers in the records, and if a record has a matching first identifier to second identifier from request, then, prior to the second request being sent to the agent platform, offering to automatically provide the stored listing entry from the record to the requester.

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Номер записи: 29

03-01-2013 дата публикации

On-hold visual menu from a user's communications device

Номер: US20130003951A1

Автор: Donald W. Pitschel, Freddy Anzures, Imran Chaudhri, Marcel Van Os

Принадлежит: Apple Inc

A user equipment communications device is configured to provide personal content to a party to a call with a user of the device, when the user places the party on hold. The device determines that the party has been placed on hold and that the user has enabled sharing of personal content with the party. The device then transmits a visual menu to a communications device of the party via a data network, to allow the party to select a type of personal content to receive from the device while the party is on hold. When the device receives a selection from the party's device indicating the type of personal content, it transmits a personal information asset to the party's device according to the type of personal content indicated by the selection. Other embodiments are also described and claimed.

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Номер записи: 30

10-01-2013 дата публикации

Enhanced Messaging with Language Translation Feature

Номер: US20130012173A1

Автор: Brian Keith Rainer, Michael Robert Zubas, William Joseph Sigmund

Принадлежит: AT&T MOBILITY II LLC

A method for creating and managing a distribution list can include creating a distribution list at a voicemail system. The distribution list can include at least one recipient and at least one language preference for one or more of the at least one recipients. The method can further include selecting the created distribution list and recording an audio message to be sent to the at least one recipient. Translating the audio message into the at least one language preference for one or more of the at least one recipients thereby creating at least one translated audio message and sending the at least one translated audio message to the at least one recipient.

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Номер записи: 31

17-01-2013 дата публикации

Computer-Implemented System And Method For Providing Recommendations Regarding Hiring Agents In An Automated Call Center Environment Based On User Traits

Номер: US20130016815A1

Автор: Gilad Odinak, Thomas Veatch

Принадлежит: Individual

A computer-implemented system and method for providing recommendations for hiring agents within a call center environment is provided. A list of candidates for hire as agents within a call center is maintained. A voice recording from each of the candidates is analyzed by measuring voice characteristics within the voice recording and by calculating a score for the voice recording based on the measured voice characteristics. A threshold is applied to the voice recording score. One or more of the candidates on the list of candidates for hire is retained when the voice recording score for that candidate satisfies the threshold. One or more of the candidates from the list is removed when the voice recording score for that candidate fails to satisfy the threshold.

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Номер записи: 32

17-01-2013 дата публикации

Changing the user interface at a telecommunications terminal

Номер: US20130017813A1

Автор: Richard Matthews, Richard Reid Hovey, Sandra R. Abramson, Stephen M. Milton

Принадлежит: Avaya Inc

A technique is disclosed that changes one or more properties of a user interface at a telecommunications terminal based on an incoming call. When a first caller calls the telephone number of the terminal directly and the terminal answers the call, the terminal presents the direct call to the user through a first user interface. When a second caller calls a telephone number that is associated with a data-processing system and the call is then redirected to the terminal, the terminal presents the redirected call to the user through a second user interface. The telecommunications terminal can be a cell phone that belongs to a user, and the data-processing system can be a private branch exchange that serves an office enterprise network that the user belongs to, wherein the private branch exchange extends the call to the user's cell phone when the user is out of the office.

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Номер записи: 33

31-01-2013 дата публикации

Call Processing in a Voicemail System

Номер: US20130028397A1

Автор: James Jackson, Mehrad Yasrebi

Принадлежит: AT&T INTELLECTUAL PROPERTY I LP

A system that incorporates teachings of the present disclosure may include, for example, a method that involves receiving an indication that communications with a subscriber have been interrupted while engaged in voicemail processing, and recording a pointer to a last state of voicemail processing. Additional embodiments are disclosed.

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Номер записи: 34

31-01-2013 дата публикации

Call switching system and method for communication devices

Номер: US20130029645A1

Автор: Philip Schentrup

Принадлежит: Openpeak Inc

A communication system includes a communication device (i.e., a cellular or smart phone) communicatively coupled to an auxiliary communication device (i.e. a headset). Systems and methods are provided for switching between calls in instances in which there are at least three calls being simultaneously supported. In one embodiment, a prediction can be made as to which one of the pending calls should be resumed when an active call is terminated or put on hold. The prediction can be made based on any suitable criterion, including, for example, the frequency of calls received from or made to a caller, the amount or percentage of accepted calls from a caller, the duration of calls received from or made to a caller, and/or a ranking input by a user. Such predictive analysis can minimize the need for a user to cumbersomely navigate through a call list to reach a desired call.

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Номер записи: 35

07-03-2013 дата публикации

Voice authentication system and method using a removable voice id card

Номер: US20130060569A1

Автор: Feng F. Shi, Guo Kang Fu, Yu Chen Zhou, Zhi Jun Wang

Принадлежит: International Business Machines Corp

A voice authentication system using a removable voice ID card comprises: at server side, a voiceprint database for storing the voiceprints of all authorized users; a voiceprint updating means for updating the voiceprints in said voiceprint database; and a voiceprint digest generator for generating a voiceprint digest according to a request from a client; at client side, a voice ID card for storing the voiceprint of an authorized user; a validation means for validating the voiceprint in the voice ID card on the basis of the voiceprint digest from the server; an audio device for performing voice interaction with a user; and a voice authentication means for determining whether the voiceprint from said voice ID card is of the same speaker as the voice from said audio device.

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Номер записи: 36

21-03-2013 дата публикации

Adaptive communications system

Номер: US20130069858A1

Автор: Daniel O'sullivan

Принадлежит: Contact Solutions LLC

This invention allows a system to monitor how quickly and accurately the user is responding via the input device. The input device can be a mouse, a keyboard, their voice, a touch-screen, a tablet PC writing instrument, a light pen or any other commercially available device used to input information from the user to the PBCD. Information is displayed on the PBCD screen based on how quickly and accurately the user is navigating with the input device.

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Номер записи: 37

28-03-2013 дата публикации

System and method for optimizing call flows of a spoken dialog system

Номер: US20130077767A1

Автор: David Suendermann, Grace Li, Jackson Liscombe, Jonathan Bloom, Roberto Pieraccini

Принадлежит: Individual

A dialog manager for a spoken dialog system. A decision module selects a path from a plurality of alternative paths for a given call, wherein each path implements one of a plurality of strategies for a call flow. A weighting module weights the path selection decision and is connected to a probability estimator for estimating the probability value that a given one of the plurality of paths is the best-performing path.

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Номер записи: 38

06-06-2013 дата публикации

Enhanced voice conferencing with history

Номер: US20130144603A1

Автор: Charles Whitmer, Clarence T. Tegreene, Craig J. Mundie, Desney S. Tan, Douglas C. Burger, Jordin T. Kare, Lin Zhong, Lowell L. Wood, JR., Matthew G. Dyor, Muriel Y. Ishikawa, Nathan P. Myhrvold, Paramvir Bahl, Paul Holman, Ranveer Chandra, Richard T. Lord, Robert W. Lord, Roderick A. Hyde, Tim Paek, Victoria Y.H. Wood, William H. Gates, III

Принадлежит: ELWHA LLC

Techniques for ability enhancement are described. Some embodiments provide an ability enhancement facilitator system (“AEFS”) configured to enhance voice conferencing among multiple speakers. Some embodiments of the AEFS enhance voice conferencing by recording and presenting voice conference history information based on speaker-related information. The AEFS receives data that represents utterances of multiple speakers who are engaging in a voice conference with one another. The AEFS then determines speaker-related information, such as by identifying a current speaker, locating an information item (e.g., an email message, document) associated with the speaker, or the like. The AEFS records conference history information (e.g., a transcript) based on the determined speaker-related information. The AEFS then informs a user of the conference history information, such as by presenting a transcript of the voice conference and/or related information items on a display of a conferencing device associated with the user.

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Номер записи: 39

20-06-2013 дата публикации

Voicemail Proxy Server

Номер: US20130156167A1

Автор: Miladin Pavlicic, Mohit Talwar, Siddharth Murlidhar

Принадлежит: Individual

Methods and systems directed to retrieving voicemails from a voice mailbox server. In particular embodiments, a mailbox server may receive a notification from the voice mailbox server and connect to the voice mailbox server providing the credentials of a client device, and pull new voicemails for storage at the mailbox server. In particular embodiments, mailbox server periodically polls voice mailbox server for new voicemail messages. In particular embodiments, a client device polls or receives notification of new voicemails, and transmits a downloaded message to the mailbox server.

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Номер записи: 40

20-06-2013 дата публикации

System, method and computer program product for extracting user profiles and habits based on speech recognition and calling history for telephone system advertising

Номер: US20130156173A1

Автор: Andrew Muldowney, Arlo Christopher Gilbert

Принадлежит: ICALL Inc

A system, method and computer program product for providing targeted messages to a person using telephony services by generating user profile information from telephony data and using the user profile information to retrieve targeted messages.

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Номер записи: 41

20-06-2013 дата публикации

Retrieval and presentation of network service results for mobile device using a multimodal browser

Номер: US20130158994A1

Автор: David Jaramillo, Marc White

Принадлежит: Nuance Communications Inc

A method of obtaining information using a mobile device can include receiving a request including speech data from the mobile device, and querying a network service using query information extracted from the speech data, whereby search results are received from the network service. The search results can be formatted for presentation on a display of the mobile device. The search results further can be sent, along with a voice grammar generated from the search results, to the mobile device. The mobile device then can render the search results.

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Номер записи: 42

04-07-2013 дата публикации

On-Demand Call Blocking Service

Номер: US20130170635A1

Автор: Mark Kirkpatrick

Принадлежит: AT&T INTELLECTUAL PROPERTY I LP

In a telecommunication system configured to provide a connection between a caller and a callee via a telephone network, wherein the telephone network is configured to connect the caller and the callee, a method for allowing the callee to prevent the caller from establishing the connection with the callee. The method includes receiving an instruction from the callee to prevent the caller from establishing the connection with the callee and identifying a first telephone number associated with the caller. The method also includes preventing one or more phone calls from the first telephone number from being forwarded to a second telephone number associated with the callee.

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Номер записи: 43

25-07-2013 дата публикации

Method and system for propagating statistics between federated contact center sites for use in event distribution

Номер: US20130191551A1

Автор: Herbert Willi Artur Ristock, Sergey I. Federov

Принадлежит: Genesys Telecommunications Laboratories Inc

A routing system includes a router, a statistics server (Stat Server) coupled to the router, receiving, processing and storing statistics related to event handling, and providing information regarding the statistics for use by routing intelligence in the router, and a first proxy data server coupled to the Stat Server and to a second proxy data server at a remote contact center over a network. The system is characterized in that the Stat Server receives event statistics regarding the local queue, and through the coupled first and second proxy data servers, event statistics regarding the remote queue, provides information related to the statistics to the router, and the router determines to route incoming events to local queue or to the remote queue based on the information provided.

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Номер записи: 44

01-08-2013 дата публикации

Abbreviated dialing

Номер: US20130196639A1

Автор: Fulvio Arturo Cenciarelli, Jeffrey Mikan, John Lewis, Justin Allan McNamara

Принадлежит: AT&T MOBILITY II LLC

An intelligent abbreviated dialing feature can use a portion of a phone number as a shortcut to dialing. Any portion of a phone number can be input into a communications device such as by pressing buttons on the keypad or speaking into a microphone. A processor in the communications device or on a network accessible by the communications device can generate the phone number register from frequently dialed numbers. The processor can compare the input into the communications device against the phone number register. For each digit of the phone number that is input into the communications device, the processor can search the phone numbers and provide search results with the corresponding numbers. A phone number can be selected from the search results and dialed.

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Номер записи: 45

01-08-2013 дата публикации

Managing Multiple Participants at the Same Location in an Online Conference

Номер: US20130198635A1

Автор: Boland T. Jones, David Michael Guthrie, John P. Keane, Mark A. Sjurseth

Принадлежит: American Teleconferencing Services Ltd

Various embodiments of systems, methods, and computer programs are disclosed for managing multiple participants at the same location in an online conference. One embodiment is a method for providing an online conference comprising: a conferencing system establishing an audio conference with a plurality of client devices via a communication network, each client device associated with a first participant; the conferencing system determining at least one second participant co-located with one of the first participants and the corresponding client device; and the conferencing system presenting, to each of the client devices, the audio conference and a conference user interface, the conference user interface displaying a participant object identifying each of the first and second participants.

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Номер записи: 46

01-08-2013 дата публикации

Event Management/Production of an Online Event Using Event Analytics

Номер: US20130198656A1

Автор: Boland T. Jones, David Michael Guthrie, Nicole C. Santoro

Принадлежит: American Teleconferencing Services Ltd

Various embodiments of systems, methods, and computer programs are disclosed for producing an online event. One embodiment is a method comprising: a conferencing system establishing an audio conference between one or more speakers and a plurality of listen-only viewers accessing the conferencing system via a communication network; the conferencing system presenting an event production user interface to an event producer, the event production user interface configured to enable the event producer to selectively control a viewer user interface presented to the listen-only viewers during the online event; obtaining analytics data associated with the online event; and during the online event, providing a production recommendation to the event producer in the event production user interface based on the analytics data.

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Номер записи: 47

29-08-2013 дата публикации

Customer service system, method, and software program product for responding to queries using natural language understanding

Номер: US20130223600A1

Автор: Robert Douglas Sharp

Принадлежит: Nuance Communications Inc

The present invention uses natural language understanding to increase the ability of a customer service system to respond to a user's query in an automated manner. A customer service system receives a query from a user and offers the user the option of having the system contact the user at a later time with an answer. If the user accepts the offer, the customer service system processes the query offline, including providing the query to a natural language understanding interpreter. The system uses the natural language understanding interpretation to determine if the user's query is in a database of frequently-asked queries. For each query in the database of frequently-asked queries, there is a predetermined response protocol. If the user's query substantially matches a query in the database, the IVR system contacts the user with an automated response in accordance with the predetermined response protocol for the query.

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Номер записи: 48

29-08-2013 дата публикации

Methods and Systems for Temporarily Sharing Position Data Between Mobile-Device Users

Номер: US20130225205A1

Автор: Richard D. Haney

Принадлежит: X One Inc

A system for exchanging GPS or other position data between devices for purposes of group activities, child location monitoring, work group coordination, dispatching of employees etc. Cell phones and other wireless devices with GPS receivers have loaded therein a Buddy Watch application that communicates with a remote Buddy Watch Server. The server gets or maintains position data for the wireless devices. When the server receives a request from a first device to set up a temporary position-sharing relationship between it and a second device, the server facilitates symmetrical position sharing between the two devices. While the relationship is active, the server can receive updated position data from one or both devices, and if necessary calculate or recalculate a path based on the updated data. The server can also alert one of the devices should the other move too close to or too far from a specified location. The request message or messages used to establish the temporary position-sharing relationship may include a timeout specifying when the server is to sever the position-sharing relationship.

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Номер записи: 49

19-09-2013 дата публикации

System For Presenting Scripts To A Contact

Номер: US20130243181A1

Автор: Forrest Baker, III, Forrest Baker, IV, Jennifer Smith, John Sirstins

Принадлежит: Noguar LC

A system is disclosed for presenting a plurality of scripts to a contact. A system includes a dialer, controller, Input/Output devices, and a memory containing modules for execution on a processor. A script player module plays a plurality of prerecorded audio file scripts. A presentation module presenting a plurality of script options to an agent. An input module receives an agent input corresponding to at least one of the script options. A profile module stores a contact profile reflecting contact-specific data, and the presentation module presents script options to the agent based upon the profile for outputting contact-specific scripts.

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Номер записи: 50

26-09-2013 дата публикации

Computer-Implemented System And Method For Processing Caller Responses

Номер: US20130251118A1

Автор: Adam Waalkes, Alastair Sutherland, Gilad Odinak, Haodong Howard Jiang

Принадлежит: Intellisist Inc

A computer-implemented system and method for processing caller responses is provided. Scripts each including at least one block of dialogue are stored. Information is received from a caller during a call with an agent. A selection of a least one of the scripts is received from the agent based on the received information from the caller. The selected script is presented to the caller. A response is received from the caller. A direction of the call is changed. A further selection of one of the scripts is received from the agent based on the response from the caller. The further selected script is presented to the caller.

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Номер записи: 51

26-09-2013 дата публикации

Method and Apparatus for Converting Text Information

Номер: US20130251121A1

Автор: Jiong Chen, Xiaohai Zhang

Принадлежит: Huawei Device Co Ltd

The present invention provides a method and an apparatus for converting text information. The method includes: receiving, by a first terminal, a call or data from a second terminal; obtaining, by the first terminal, according to a mapping relationship between identification information of the second terminal and voice characteristic parameters of an user of the second terminal, the voice characteristic parameters of the user of the second terminal corresponding to the identification information of the second terminal when the first terminal is in a working mode of text-to-voice conversion; and converting, by the first terminal, related text information about the call or data to audio information with the voice characteristic parameters of the user of the second terminal.

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Номер записи: 52

26-09-2013 дата публикации

Enhanced Messaging with Language Translation Feature

Номер: US20130252589A1

Автор: Brian Keith Rainer, Michael Robert Zubas, William Joseph Sigmund

Принадлежит: AT&T MOBILITY II LLC

A method for creating and managing a distribution list can include creating a distribution list at a voicemail system. The distribution list can include at least one recipient and at least one language preference for one or more of the at least one recipients. The method can further include selecting the created distribution list and recording an audio message to be sent to the at least one recipient. Translating the audio message into the at least one language preference for one or more of the at least one recipients thereby creating at least one translated audio message and sending the at least one translated audio message to the at least one recipient.

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Номер записи: 53

17-10-2013 дата публикации

Method and Apparatus for Automatically Building Conversational Systems

Номер: US20130275132A1

Автор: Junlan Feng, Mazin G. Rahim, Srinivas Bangalore

Принадлежит: AT&T Corp, AT&T Intellectual Property II LP

A system and method provides a natural language interface to world-wide web content. Either in advance or dynamically, webpage content is parsed using a parsing algorithm. A person using a telephone interface can provide speech information, which is converted to text and used to automatically fill in input fields on a webpage form. The form is then submitted to a database search and a response is generated. Information contained on the responsive webpage is extracted and converted to speech via a text-to-speech engine and communicated to the person.

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Номер записи: 54

24-10-2013 дата публикации

Easy Call Abandon

Номер: US20130279664A1

Автор: Alexander E. Silverman, Coulter C. Henry, Jr., Robert Z. Evora, Stephen John Ambrose

Принадлежит: AT&T MOBILITY II LLC

A technique for managing simultaneous incoming and outgoing calls between the same far-end called terminal and far-end calling terminal and/or same user associated with a far-end called terminal and user associated with the far-end calling terminal includes an easy call abandon facility on a near-end terminal configured to compare information associated with an outgoing call to information associated with an incoming call. The easy call abandon facility is configured to initiate an audible or visible indicator when the terminal and/or user of the far-end called party is the same as that of the far-end calling party. In response to an easy call abandon indication received from a near-end terminal user, the easy call abandon facility disconnects the call from the near-end and connects the call received from the far-end terminal.

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Номер записи: 55

24-10-2013 дата публикации

Method and System for an Optimized Multimedia Communications System

Номер: US20130282820A1

Автор: Albert Wong, Brody Kenrick, Jianwei Wang, Marwan A. Jabri, Sameh Georgy

Принадлежит: Onmobile Global Ltd

A method for optimizing a multiparty multimedia conferencing communication session over communications networks is provided. A host multimedia stream is received from a host multimedia client. A first element indicative of presence of a multimedia conferencing session is transmitted to participating multimedia clients by the host multimedia client. Subsequently, individual multimedia streams are received from participating multimedia clients. The host multimedia stream is processed and transmitted to the participating clients. A second element indicative of presence of the multimedia conferencing session is transmitted by the participating clients to the host multimedia client and to each other. The individual multimedia streams are processed separately and transmitted to the host multimedia client and to the participating multimedia clients. The processed individual multimedia streams and host multimedia stream are received and displayed based on at least one of a predefined layout pattern and a layout pattern dynamically modified during the multiparty conferencing session.

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Номер записи: 56

07-11-2013 дата публикации

System and method for correlating user call response to electronic messages

Номер: US20130294588A1

Автор: David Heard, Eric William Burger, Gary Traver, Jonathan Andrew Pelson

Принадлежит: David Heard, Eric William Burger, Gary Traver, Jonathan Andrew Pelson

A method of correlating voice calls with received electronic messages includes sending an electronic message associated with a second party to a first party; subsequently receiving a voice call from the first party by the second party; automatically determining whether the voice call resulted from the electronic message, based on electronically stored information about the sending of the electronic message and about the subsequently received voice call; and if it is determined that the voice call resulted from the electronic message, flagging the voice call to have a different status from voice calls not determined to have resulted from an electronic message.

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Номер записи: 57

07-11-2013 дата публикации

Multi-modal communications with conferencing and clients

Номер: US20130294595A1

Автор: Alain Michaud, Tom Gray, Trung (Tim) Trinh

Принадлежит: MITEL NETWORKS CORP

A system and method for merging multi-modal communications are disclosed. The multi-modal communications can be synchronous, asynchronous and semi-synchronous. By way of a non-limiting example, at least two devices operating with varied modalities can be connected to a conferencing appliance. The conferencing appliance can integrate the differing modalities from the at least two devices by executing at least one of turn taking, conference identification, participant identification, ordering of interjections, modulation of meaning, expectation of shared awareness, floor domination and combination thereof.

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Номер записи: 58

07-11-2013 дата публикации

Methods and systems for automated business dialing

Номер: US20130295999A1

Автор: Haichao Xie, Jialiang Wang, Kan Zhang, YANG Zhao

Принадлежит: Haichao Xie, Jialiang Wang, Kan Zhang, YANG Zhao

Systems and methods consistent with the invention relate to automated business and service dialing. According to one exemplary embodiment, a business dialing system is disclosed. The system includes a memory configured to store a plurality of business objects containing phone numbers corresponding to a plurality of business entities. The system further includes a user input device configured to detect key presses. The system also includes a processor coupled to the user input device and the memory. The processor is configured to generate a key sequence and a number sequence based on the detected key presses. The processor is further configured to search the memory for business objects corresponding to the key sequence. The system further includes a display device configured to display the number sequence and the business objects. The user input interface is further configured to detect a selection of a business object, among the business objects, or a dial command. The processor is configured to perform an action associated with the selected business object if the selection of the business object is detected, and dial the number sequence as a phone number if the dial command is detected.

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Номер записи: 59

14-11-2013 дата публикации

Method and system for logging vehicle behavior

Номер: US20130302758A1

Автор: Andrew William Wright

Принадлежит: Andrew William Wright

Methods and systems for logging driving information associated with a vehicle when driven are disclosed. In one aspect, a mobile telecommunications device is provided that is adapted for installation to a vehicle and configured to log driving information associated with the vehicle when driven. The mobile device is arranged to register the start of a driving period during which the mobile device is installed to the vehicle and the vehicle is being driven by a driver. The mobile device is also arranged to process sensor data during the driving period to derive driving information associated with how the vehicle is driven. The mobile device is also arranged to store a selection of the driving information to a memory.

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Номер записи: 60

02-01-2014 дата публикации

Special Emergency Call Treatment Based on the Caller

Номер: US20140003587A1

Автор: Todd Poremba

Принадлежит: Todd Poremba

A blacklist of known harassing or non-legitimate emergency calls is maintained. An incoming emergency call is checked against emergency call records to determine if multiple emergency calls have been made recently, from the same general location, and destined to the same PSAP. Feedback is provided regarding the number of recent calls made and the possibility of a false positive, based on call history from known handsets in the area, including the possibility of a phone with a known MEID/ESN, when powered up, receiving the same 911-xxx-xxxx. Blacklisting may be approved or not based on the feedback. A telephone number or MIN may be placed on a “blacklist” with a ‘timer’. Subsequent calls to that phone number will be assigned a different SIP URI (a unique URI per destination determined prior to lookup on the blacklist) and be directed elsewhere. The call may be completed to an administrative line.

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Номер записи: 61

09-01-2014 дата публикации

Handling incoming video calls with hunt list

Номер: US20140009556A1

Автор: Bellur Srinivasa GIRISHA, Kanagarethinam RAMALINGAM

Принадлежит: Cisco Technology Inc

In an example embodiment, when an incoming video call associated with a hunt list is received, the call is first routed to recipients in the hunt list who are capable of receiving a video call. After the call is routed to recipients in the hunt list who are capable of receiving a video call, the call is routed to recipients in the hunt list who are incapable of receiving a video call.

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Номер записи: 62

09-01-2014 дата публикации

System And Method For Processing Calls In A Call Center

Номер: US20140010363A1

Автор: Alastair Sutherland, Gilad Odinak, William A. Tolhurst

Принадлежит: Intellisist Inc

A system and method for processing calls in a call center are described. A call session from a caller via a session manager and including incoming text messages of a verbal speech stream is assigned. The incoming text messages are progressively visually presented throughout the call session to a live agent on an agent console operatively coupled to the session manager. The incoming text messages are progressively processed through a customer support scenario interactively monitored and controlled by the live agent via the agent console. The incoming text messages are processed through automated script execution in concert with the live agent. Outgoing text messages are converted into a synthesized speech stream. The synthesized speech stream is sent via the agent console to the caller.

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Номер записи: 63

30-01-2014 дата публикации

Electronic device and method of controlling the same

Номер: US20140029734A1

Автор: Hyungshin PARK, Taeho Kim

Принадлежит: LG ELECTRONICS INC

To achieve the objects of the present invention, according to an aspect of the present invention, an electronic device is provided which includes a communication unit, an output unit, and a controller that connects a call received through the communication unit, performs an automatic conversation operation to conduct an automatic conversation with a calling party, and selectively performs one of a first operation to terminate the call and a second operation to generate recognition information on the automatic conversation and to output the recognition information based on the automatic conversation.

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Номер записи: 64

30-01-2014 дата публикации

Simplicity Framework

Номер: US20140029743A1

Автор: Ernie Blodgett, Matt Blodgett, Todd Larson

Принадлежит: Xerox Business Services LLC

A system for handling a transaction for a client service center comprising only one interface configured to communicate with a plurality of data stores to access data, interact with a user via a single screen device, and display one at a time on the single screen device a plurality of subsequent and dependent screen views to enable the user to view the data and implement a sequence of steps selected by the user to complete a transaction, wherein the interface does not display and does not notify the user of access to data on the different data stores, and wherein the screen views are displayed in a determined order based on the transaction and the steps selected by the user to reveal the data and the steps in a hierarchical manner from more general data and steps to more detailed and dependent data and steps.

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Номер записи: 65

20-02-2014 дата публикации

Telephony system with a background recapitulation feature

Номер: US20140050308A1

Автор: Divi Laine, Stéphane Blécon

Принадлежит: Individual

A telephony system comprising means to establish an initial telephone call ( 1 ) between at least two initial telephone terminals ( 2, 3 ) characterized in that it further comprises: a call recording server ( 5 ) designed to record said initial telephone call ( 1 ), a speech to text engine ( 6 ) able to make a text transcription ( 9 ) of said initial telephone call ( 1 ), a providing mean ( 7 ) able to provide said text transcription ( 9 ) to a third telephone terminal ( 4 ).

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Номер записи: 66

13-03-2014 дата публикации

Voice over ip based voice biometric authentication

Номер: US20140075530A1

Автор: Brian M. NOVACK, Daniel Larry Madsen, Timothy R. THOMPSON

Принадлежит: AT&T INTELLECTUAL PROPERTY I LP

A request from a party is received by a receiver from a remote system. The request from the party is received when the party attempts to obtain a service using the remote system. A selective determination is made to request, over a network, authentication of the party by a remote biometric system. A request is sent to the remote system for the party to provide a biometric sample responsive to determining to request authentication of the party. The service is provided contingent upon authentication of the party by the remote biometric system.

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Номер записи: 67

27-03-2014 дата публикации

Detecting faults affecting communications links

Номер: US20140086295A1

Автор: Christopher Cunningham, Jianming Zhu

Принадлежит: Aware Inc

A modem or associated computing or testing device is configured to detect the presence of one or more faults that affect DSL communications, and upon their detection, generate, for example, an indication, communication or message that recommends corrective action. In this context, a fault is generally caused by one or more unfiltered devices, impulsive noises, malfunctioning modems, or other factor that does not affect measured attenuation or measured noise, but does affect the signal-to-noise ratio (SNR) of the link. In addition to being able to generate a message guiding a user through corrective action, the system can estimate the rate impact of the detected fault.

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Номер записи: 68

27-03-2014 дата публикации

System and method for determination and display of "in-network caller" notification on a mobile device

Номер: US20140087702A1

Автор: Mark Gosselin, Rick Hennessey

Принадлежит: Cequint Inc

System and method for determining whether an incoming call originates from inside or outside of a mobile carriers network and indicates the result to the subscriber. An example system performs a GTT (global title translation) on an incoming number to determine the hosting carrier of any mobile phone number. When the result matches the subscriber's carrier, the mobile device then indicates to the subscriber (i.e. mobile device) that the call is an “in network call.” Results of the comparison are stored and used for later incoming calls. The stored results are refreshed every time or periodically.

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Номер записи: 69

03-04-2014 дата публикации

Mechanism for facilitating dynamically prioritized control of calls over a network

Номер: US20140094134A1

Автор: Cornelius V. Vick, Eddie Balthasar, Richard T. Beckwith

Принадлежит: Intel Corp

A mechanism is described for facilitating dynamically prioritized control of calls over a network according to one embodiment. A method of embodiments includes receiving, at a computing device, a call reporting an emergency, automatically evaluating the received call and the reported emergency, and assigning a priority level to the call based on the evaluation of the call and the emergency. The method may further include placing the call in a first queue based on the assigned priority level. The call may be picked from the first queue and processed based on the assigned priority level. Other embodiments are described and claimed.

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Номер записи: 70

06-01-2022 дата публикации

Mobile Terminal

Номер: US20220006478A1

Автор: LI Yingming, Liu Jinhua, Qin Renxuan, Yeh Chien Feng, Yu Zhuojun, ZHANG Yuqing

Принадлежит:

A mobile terminal, includes a housing, and a middle frame and a display that are disposed in the housing. The display is coupled to the middle frame. An accommodation space is formed between the display and the middle frame. In addition, the mobile terminal further includes a first magnet and a second magnet, and a part of the first magnet and a part of the second magnet are disposed in the accommodation space. The first magnet is disposed on a back facet of the display, the second magnet is disposed on the middle frame, and the first magnet and the second magnet are disposed face to face. 1. A mobile terminal , comprising:a housing;a middle frame disposed in the housing;a display disposed in the housing and coupled to the middle frame to form an accommodation space, wherein the display comprises a back facet;a first magnet disposed on the back facet, wherein a first part of the first magnet is disposed in the accommodation space; anda second magnet disposed on the middle frame, wherein a second part of the second magnet is disposed in the accommodation space,wherein the first magnet and the second magnet are disposed in a face-to-face manner.2. The mobile terminal of claim 1 , wherein:the first magnet is a coil and the second magnet is a main magnet; the first magnet is the main magnet and the second magnet is the coil.3. The mobile terminal of claim 2 , wherein a third part of the main magnet is embedded in a closed region wound by a wire of the coil.4. The mobile terminal of claim 3 , further comprising an auxiliary magnet claim 3 , wherein the auxiliary magnet and the main magnet are located on a same side claim 3 , and there is with a gap between the auxiliary magnet and the main magnet claim 3 , and wherein a fourth part of the coil is located in the gap.5. The mobile terminal of claim 2 , wherein the main magnet is located outside a closed region wound by a wire of the coil claim 2 , and is parallel to a surface opposite to the coil.6. The mobile terminal of ...

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Номер записи: 71

06-01-2022 дата публикации

Door-Knocking For Teleconferencing

Номер: US20220006975A1

Автор: Ghafran ABBAS

Принадлежит: Vitalchat Inc

A method for teleconferencing between a monitoring device and a user device includes establishing an audio channel connection between the user device and the monitoring device of a remote user; displaying an entry code on a display of the monitoring device; obtaining from a user of the monitoring device a verbal confirmation of the entry code; and, in response to receiving the entry code from the remote user, enabling a camera of the monitoring device. In response to the verbal confirmation, the entry code is sent to the remote user. Enabling the camera of the monitoring device establishes an audio-visual connection between the user device and the monitoring device.

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Номер записи: 72

05-01-2017 дата публикации

MOBILE TERMINAL AND METHOD FOR CONTROLLING THE SAME

Номер: US20170003772A1

Автор: Kwon Yunmi, LEE Kiseon

Принадлежит: LG ELECTRONICS INC.

A mobile terminal including a touch screen configured to display screen information; and a controller configured to in response to a preset type of touch applied to the screen information designating a partial region of the displayed screen information, display an application icon of an application related to a particular object included in the designated partial region of the displayed screen information. 1. A mobile terminal comprising:a touch screen configured to display screen information; anda controller configured to:in response to a preset type of touch applied to the screen information designating a partial region of the displayed screen information, display an application icon of an application related to a particular object included in the designated partial region of the displayed screen information.2. The mobile terminal of claim 1 , wherein the object is included in at least one of image information and text information included in the designated partial region.3. The mobile terminal of claim 2 , wherein when the object included in the image information corresponds to a specific character or characters claim 2 , the controller is further configured to recognize a meaning of the specific character or characters and execute the application based on the recognized meaning.4. The mobile terminal of claim 1 , further comprising:a wireless communication unit configured to perform wireless communication with an external server,wherein the controller is further configured to search the external server for information related to the object via the wireless communication unit.5. The mobile terminal of claim 1 , wherein when the application is not is not installed in the mobile terminal claim 1 , the controller is further configured to display guide information on the touch screen regarding installation of the application.6. The mobile terminal of claim 1 , wherein the preset type of touch includes a first touch and a second touch designating the partial region of ...

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Номер записи: 73

04-01-2018 дата публикации

Electronic device and information providing method thereof

Номер: US20180004371A1

Автор: Hyunyeul Lee, Insil Han

Принадлежит: SAMSUNG ELECTRONICS CO LTD

Various embodiments of the present disclosure relate to an electronic device and an information providing method. The electronic device includes a memory, a display unit, and a processor. The processor implements the method, including detecting at least one of an action associated with an application executed on the electronic device, and a subject indicated by content associated with the executed application, curating at least one of a related information and a related function associated with the detected at least one of the action and the subject, generating for display an action page including the curated at least one of the related information the related function and storing the generated action page in the memory, and controlling the display unit to display the generated action page in response to detecting a designated input signal.

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Номер записи: 74

04-01-2018 дата публикации

MOBILE TERMINAL, COMBINED TERMINAL DEVICE AND METHOD FOR SPLICING CONTROL

Номер: US20180004474A1

Автор: LI Shufu

Принадлежит:

A mobile terminal (), and in particular, a mobile terminal (), a combined terminal device () and a method for splicing control of mobile terminals (). For a splicable mobile terminal (), according to a state determination instruction, the mobile terminal () is caused to selectively enter a master operating state or a slave operating state; when the mobile terminal () operates as a master, a display partitioning unit (a) partitions the display content of the master according to the display screen resource of individual mobile terminals () in a combined terminal device (), to obtain a plurality of pieces of partitioned display data corresponding to a plurality of the mobile terminals () in the combined terminal device (), and sends corresponding partitioned display data to slaves; and in a case in which the mobile terminal () acts as a slave, upon reception of the partitioned display data from the master, a display switching unit (a) displays the received partitioned display data. The content displayed by the master can be displayed by the slaves, and when there are a large number of slaves, the content can be displayed to a user on a relatively large screen composed of a plurality of slaves, satisfying people's demand for a large display area. 1. A splicable mobile terminal , a plurality of the mobile terminals being capable of being spliced to be combined into a single combined terminal device , wherein each of the mobile terminals can selectively operate as a master in a master operating state and operate as a slave in a slave operating state , each of the mobile terminals comprises a display screen and a splicing management module , which splicing management module comprises:a state determination unit configured to cause the mobile terminal to selectively enter the master operating state or the slave operating state according to a state determination instruction;a display partitioning unit configured to, when the mobile terminal operates as the master, partition ...

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Номер записи: 75

07-01-2021 дата публикации

System and method for automated agent assistance within a cloud-based contact center

Номер: US20210004817A1

Автор: Bruno Antunes, Charanya Kannan, Jafar Adibi, Joao Carmo, Marco Costa, Tiago Paiva

Принадлежит: Talkdesk Inc

Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.

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Номер записи: 76

07-01-2021 дата публикации

System and method for automated scheduling using agent assist within a cloud-based contact center

Номер: US20210004824A1

Автор: Bruno Antunes, Charanya Kannan, Jafar Adibi, Joao Carmo, Marco Costa, Tiago Paiva

Принадлежит: Talkdesk Inc

Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.

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Номер записи: 77

04-01-2018 дата публикации

INFORMATION MANAGEMENT AND SYNCHRONOUS COMMUNICATIONS SYSTEM

Номер: US20180005328A1

Автор: McNally Keith R.

Принадлежит:

An information management and synchronous communications system and method facilitates database equilibrium and synchronization with wired, wireless and Web-based systems, user-friendly and efficient generation of computerized menus and reservations with handwritten/voice modifications for restaurants and other applications that utilize equipment with nonstandard graphical formats, display sizes and/or applications for use in remote data entry, information management and communication with host computer, digital input device or remote pager via standard hardwired connection, the internet, a wireless link, printer or the like. Various operations employing automated telephone calls and/or messaging may, for instance, be performed. For example, desired reservation and/or appointment information may be automatically converted and conveyed to one or more entities via automated telephone call and/or messaging. As another example, information regarding reservation acceptability may be received and automatically converted via automated telephone call and/or messaging. Telephones may, for instance, be the only equipment required by the entities. 1. A rule-based information management and parallel computation and communications system for use with wireless handheld computing devices and the internet comprising:a) A central server connected in said system which is enabled by a rule-based, back office hospitality application software enabled to execute a hospitality application task with different hospitality entities in parallel;b.) A master database connected in said system and configured to store said hospitality software application and its associated hospitality application information pursuant to a master database file structure;c) At least one web server connected in said system;d.) At least one wireless handheld computing device with a mobile operating systems and hospitality application stored on it and which is enabled to be connected in said system and which is ...

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Номер записи: 78

05-01-2017 дата публикации

Vibration motor and mobile communication apparatus

Номер: US20170005556A1

Автор: Takayuki Takeuchi, Zendi Mori

Принадлежит: Nidec Seimitsu Corp

A vibration motor includes a base portion arranged to extend perpendicularly to a central axis extending in a vertical direction; a magnet portion fixed above the base portion, and arranged to point in the vertical direction; a vibrating portion including a coil portion arranged radially opposite to the magnet portion, and arranged around the magnet portion to vibrate in the vertical direction; a cover portion arranged to cover upper and lateral sides of the magnet portion and the vibrating portion, and fixed to the base portion; an elastic member arranged around the magnet portion between an inner surface of an upper portion of the cover portion and an upper portion of the vibrating portion, and arranged to extend radially inward in a downward direction from the inner surface of the upper portion of the cover portion; at least one adhesive layer fixed to an upper surface of the vibrating portion, and arranged in a circumferential direction below the elastic member; and at least one viscous body in a paste, arranged in the circumferential direction on an upper surface of the at least one adhesive layer, arranged vertically opposite to the elastic member, and including an upper end portion arranged at a level higher than the level of the upper surface of the vibrating portion.

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Номер записи: 79

02-01-2020 дата публикации

TECHNIQUES FOR DISPLAYING AN ANIMATED CALLING CARD

Номер: US20200005512A1

Автор: Tobin John Patrick Edgar

Принадлежит:

According to various exemplary embodiments, a communication request from a caller is received at a mobile device associated with a callee. A relationship between the caller and the callee is determined. Animation rule information is accessed, where the animation rule information describes a plurality of animation rules corresponding to a plurality of relationships. Thereafter, a display of an animation is generated via a user interface in the mobile device of the callee, based on a specific animation rule in the animation rule information that corresponds to the relationship between the caller and the callee. 1. A system comprising:one or more computer processors;one or more computer memories; receiving the notification at a device of a callee;', 'identifying the information pertaining to the nature of the communication request, the identifying including determining a relationship between a caller and the callee, a location of the caller, and a location of the callee;', 'and presenting the notification in a user interface at the device of the callee, the presenting including depicting an identifier associated with the caller and depicting the information pertaining to the nature of the communication request in a graphical form., 'a set of instructions stored in the one or more computer memories, the set of instructions configuring the one or more computer processors to perform operations for supplementing a notification of an inbound communication with information pertaining to a nature of the inbound communication, the operations comprising2. The system of claim 1 , wherein the identifying of the information pertaining to the nature of the communication request includes identifying a type of a relationship between the caller and the callee and depicting the type of the relationship.3. The system of claim 2 , wherein the type of the relationship is one of a plurality of types of relationships defined in rule information stored in a database claim 2 , the plurality ...

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Номер записи: 80

07-01-2021 дата публикации

System and method for speech-enabled automated agent assistance within a cloud-based contact center

Номер: US20210005206A1

Автор: Bruno Antunes, Charanya Kannan, Jafar Adibi, Joao Carmo, Marco Costa, Tiago Paiva

Принадлежит: Talkdesk Inc

Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.

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Номер записи: 81

13-01-2022 дата публикации

SEMIAUTOMATED RELAY METHOD AND APPARATUS

Номер: US20220014623A1

Автор: Colwell Kevin R., Engelke Christopher, Engelke Robert M.

Принадлежит:

A captioning relay for captioning hearing user (HU) voice signals comprising a plurality of separate captioning resources and a captioning administrator module that receives HU voice signal segments corresponding to a plurality of separate ongoing calls between HUs and AUs and provides the voice signal segments in a first in, first out order to the captioning resources, the administrator module providing each voice signal segment from each call to any one of the captioning resources to be captioned without regard to which captioning resource captioned prior voice signal segments generated during the call and, the administrator module further receiving caption segments back from the captioning resources and providing those captioning segments to AU devices associated with the calls that generated corresponding HU voice signal segments, and wherein the number of captioning resources is less than the number of ongoing calls. 1. A communication system for enabling communication between an assisted user (AU) and a hearing user (HU) where the HU uses and HU communication device , the system comprising:an AU communication device including:a display;at least a first processor linked to the display; receiving an HU voice signal from the HU device;', 'providing the HU voice signal to an automated speech recognition (ASR) engine operated by the at least a first processor on the AU device;', 'generating first text captions corresponding to the HU voice signal using the ASR engine;', 'automatically determining whether the generated first text captions meet a first accuracy threshold;', 'when the first text captions meet the first accuracy threshold, presenting the first text captions via the display;', 'only when the first text captions fail to meet the first accuracy threshold:, 'a first memory having stored thereon software such that, when the software is executed by the at least a first processor, the at least a first processor generates text captions from speech data by ...

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Номер записи: 82

05-01-2017 дата публикации

Telephone System for Impaired Individuals

Номер: US20170006145A1

Автор: Schriefer Tavis Dion

Принадлежит:

An expandable or all-in-one telephone system is designed for seniors suffering from Alzheimer's and other forms of dementia as well as other cognitively challenged individuals. The features and settings are managed by their caregivers through a web browser or a smartphone application. This phone system provides caregivers with peace of mind and care-receivers with an easy-to-use safe system customized to fit their individual abilities and adaptable as their needs change. Accordingly, the system may help seniors retain dignity and independence, while reducing daily stress points for caregivers. 1. A telephone system for a caregiver to manage an impaired individual , the system comprising:at least one desk phone associated with the impaired individual, the at least one desk phone having an uncluttered interface to simplify use of the at least one desk phone by the impaired individual; andat least one caregiver monitoring application that selectively identifies one or more functionalities for the at least one desk phone,wherein the at least one desk phone and the at least one caregiver monitoring application communicate over a cloud service.2. The telephone system of wherein the at least one caregiver monitoring application is a web application.3. The telephone system of wherein the at least one caregiver monitoring application is a smartphone application.4. The telephone system of wherein the at least one desk phone includes sensors and cameras claim 1 , the sensors selected from the group comprising: an accelerometer claim 1 , orientation and motion sensors claim 1 , infrared and other heat sensors claim 1 , galvanic skin response sensors claim 1 , heartbeat sensors claim 1 , and light sensors.5. The telephone system of wherein the at least one desk phone includes a wireless handset.6. The telephone system of wherein the wireless handset includes a tether.7. The telephone system of wherein each end of the wireless handset has an earpiece speaker and a microphone.8. ...

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Номер записи: 83

05-01-2017 дата публикации

CALLBACK TELECOMMUNICATION SYSTEM

Номер: US20170006157A1

Автор: TOORENAAR Gerolf Kiliaan

Принадлежит:

A telecommunication system enables a server to receive a request from a calling external telecommunication device (CTD) for a telecommunication connection with a receiving external telecommunication device (RTD), establish data connection with CTD in response to request, receive from CTD a receiver identifier (RID) and store RID, establish a data connection with RTD using RID, transmit to RTD, after data connection is established, a server identifier (SID), close data connection with RTD after transmission, receive a request for a telecommunication connection from RID via SID within a time slot after said closing, check, in response to request for a telecommunication connection from RTD via SID, if RID of RTD matches stored RID, and establish a telecommunication connection through server between CTD and RTD if RID matches stored RID. 1. A telecommunication system comprising at least one server (S) running a computer program which enables said server (S) to:receive a request from a calling external telecommunication device (CTD) for a telecommunication connection with a receiving external telecommunication device (RTD);establish a data connection with said calling external telecommunication device (CTD) in response to said request;receive from said calling external telecommunication device (CTD) a receiver identifier (RID) and store said receiver identifier (RID);establish a data connection with said receiving external telecommunication device (RTD) using said receiver identifier (RID);transmit to said receiving external telecommunication device (RTD), after a data connection with said receiving external telecommunication device (RTD) is established, a server identifier (SID);close said data connection with said receiving external telecommunication device (RTD) after said transmission of said server identifier (SID);receive a request for a telecommunication connection from said receiving external telecommunication device (RTD) via said server identifier (SID) within ...

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Номер записи: 84

05-01-2017 дата публикации

METHODS FOR UPDATING A CACHE MEMORY OF A TELECOMMUNICATIONS TERMINAL

Номер: US20170006463A1

Автор: DOS SANTOS Elder, MICHEL Alexis, RABOISSON Aurelien

Принадлежит:

The invention relates to methods and devices for updating a cache memory in a telecommunications terminal suitable for co-operating with a subscriber identity module. Some implementations of the subscriber identity module may perform operations that include detecting a modification of an elementary file and generating update data associated with the modified elementary file. During a starting stage, the operations may further include receiving a start message from the terminal; receiving a request serving to identity an elementary file for processing; sending the update data associated with the elementary file for processing; and reading the elementary file in compliance with a read command from the terminal. The invention also provides corresponding methods and devices for the terminal, and the corresponding module and terminal. 1. A method of updating the content of a memory in a telecommunications terminal suitable for co-operating with a subscriber identity module for accessing a telecommunications network , the method being performed by the subscriber identity module , the method comprising:detecting an operation of modifying at least one first elementary file in said subscriber identity module; andgenerating update data associated with said modified at least one first elementary file; andthe method further comprising during a stage of starting the telecommunications terminal:receiving a start message coming from the telecommunications terminal;receiving a selection request from the telecommunications terminal to enable the subscriber identity module to identify at least one second elementary file for processing that is contained in or that used to be contained in the subscriber identity module;on receiving said selection request, sending the update data associated with said at least one first elementary file; andperforming an operation of reading said at least one first elementary file or said at least one second elementary file for processing in compliance ...

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Номер записи: 85

07-01-2016 дата публикации

Bluetooth headset and voice interaction control thereof

Номер: US20160006849A1

Автор: David Yang, FENG ZHU, Jian Chen, Yuhong Feng

Принадлежит: Zgmicro Wuxi Corp

Techniques for a personalized Bluetooth headset and a voice interaction control method thereof are described. According to one aspect of the present invention, the Bluetooth headset is caused to maintain a voice contact list. Each item in the voice contact list corresponds to a phone number associated with a set of audio data (e.g., a voice or a predefined audio). When a paired mobile device receives a call, the voice contact list is searched per the caller number. A corresponding audio is played back when an item is located in the voice contact list. As such a user of the Bluetooth headset knows who is calling and determines whether the call shall be answered or not.

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Номер записи: 86

07-01-2016 дата публикации

On-Screen Caller ID with Video Playback and Storage Capability

Номер: US20160006982A1

Автор: Howarter Jamie C., Lesher Charles M.

Принадлежит:

Novel tools and techniques to enable video enhancements identifying the calling party of an incoming telephone call. In an aspect of some such tools, a video message from the calling party is sent to the receiving party through a communication channel in the provider network. Upon receiving an incoming telephone call at the provider network, the video message can be associated with the incoming telephone call, and routed to a video screen associated with the receiving party to show the video message for the receiving party as an indication of the incoming telephone call and identification of the calling party. 1. A method of providing video caller identification , comprising:receiving a video message from a calling party at the provider network;receiving, at the provider network, an incoming telephone call directed to a receiving party;associating, at the provider network, the video message with the incoming telephone call;routing the video message through the provider network to a display device associated with the receiving party; andproviding one or more user interfaces to allow one of the calling party or the receiving party to provide user input regarding the video message.2. The method of claim 1 , wherein the one or more user interfaces provide for the receiving party to select at least one of a plurality of display options for the video message.3. The method of claim 1 , further comprising appending an automatic number identification (ANI) of the calling party to the video message.4. The method of claim 1 , further comprising terminating the telephone call at a telephone associated with the receiving party.5. The method of claim 4 , wherein the one or more user interfaces provide for the receiving party to select whether to receive the telephone call.6. The method of claim 1 , wherein the video message is displayed simultaneously with terminating the incoming telephone call at a telephone associated with the receiving party.7. The method of claim 1 , wherein ...

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Номер записи: 87

07-01-2021 дата публикации

SYSTEM AND METHOD FOR ESCALATION USING AGENT ASSIST WITHIN A CLOUD-BASED CONTACT CENTER

Номер: US20210006657A1

Автор: Adibi Jafar, Antunes Bruno, Carmo Joao, Costa Marco, Kannan Charanya, Paiva Tiago

Принадлежит:

Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing. 1. A method for a cloud-based contact center software platform , the method comprising:receiving a communication from a customer;displaying text associated with the communication in a first field of a unified user interface on a device for an agent remotely located from the contact center;automatically analyzing the text to determine key terms associated the communication;automatically populating the key terms into a notes field of a call notes user interface; andescalating the communication to a supervisor for further action.2. The method of claim 1 , further comprising:querying one of a knowledgebase, a customer relationship management (CRM) platform/a customer service management (CSM) platform, and a database of customer-agent transcripts using the key terms; anddisplaying responsive results to the querying in a second field in the unified interface.3. The method of claim 2 , further comprising automatically populating query results into the notes field of the call notes user interface.4. The method of claim 3 , further comprising providing an editor in the call notes user interface to receive edits from the agent of the automatically populated key terms and query results.5. The method of claim 3 , wherein the populated key terms and query results form a call summary for use by the supervisor to understand reasons for the escalation.6. The method of claim 1 , further comprising highlighting the key terms in the unified interface.7. The method of claim 1 , further comprising:receiving the communication as speech;converting the speech ...

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Номер записи: 88

07-01-2021 дата публикации

SYSTEM AND METHOD FOR SPEECH-ENABLED AUTOMATED AGENT ASSISTANCE WITHIN A CLOUD-BASED CONTACT CENTER

Номер: US20210006660A1

Автор: Adibi Jafar, Antunes Bruno, Carmo Joao, Costa Marco, Kannan Charanya, Paiva Tiago

Принадлежит:

Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing. 1. A method for automated services in a geographically-distributed cloud-based contact center , the method comprising:receiving, by the contact center, a speech communication from a customer;converting, by the contact center, the speech communication to text to perform inference processing on the text to determine a customer intent;automatically analyzing, by the contact center, the text to determine a subject of the speech communication and key terms associated with the subject;automatically parsing, by the contact center, a knowledgebase using the key terms for at least one responsive answer associated with the subject; andproviding, by the contact center, the solution to an agent in a unified interface during the communication with the customer.21. The method of , further comprising:querying a customer relationship management (CRM) platform/a customer service management (CSM) platform using the key terms; anddisplaying responsive results from the CRM/CSM in the second field in the unified interface.3. The method of claim 1 , further comprising:querying a database of customer-agent transcripts using the key terms; anddisplaying responsive results from the database of customer-agent transcripts in the second field in the unified interface.4. The method of claim 1 , wherein the method is performed in real-time as the customer communication progresses with the agent.5. The method of claim 1 , further comprising concurrently displaying to the agent the text in a first field of the unified interface and the solution in a second field of ...

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Номер записи: 89

04-01-2018 дата публикации

Personal Voice-Based Information Retrieval System

Номер: US20180007201A1

Автор: Kurganov Alexander

Принадлежит:

The present invention relates to a system for retrieving information from a network such as the Internet. A user creates a user-defined record in a database that identifies an information source, such as a web site, containing information of interest to the user. This record identifies the location of the information source and also contains a recognition grammar based upon a speech command assigned by the user. Upon receiving the speech command from the user that is described within the recognition grammar, a network interface system accesses the information source and retrieves the information requested by the user. 1. A method , comprising:(a) receiving a speech command from a voice-enabled device, over a network, by a speech-recognition engine coupled to a media server by an interactive voice response application including a user-defined search, the speech-recognition engine adapted to convert the speech command into a data message, the media server adapted to identify and access at least one or more websites containing information of interest to a particular user, the speech-recognition engine adapted to select particular speech-recognition grammar describing the speech command received and assigned to fetching content relating to the data message converted from the speech command and assigned to the user-defined search including a web request, along with a uniform resource locator of an identified web site from the one or more websites containing information of interest to the particular user and responsive to the web request;(b) selecting, by the media server, at least one information-source-retrieval instruction stored for the particular speech-recognition grammar in a database coupled to the media server and adapted to retrieve information from the at least one or more websites;(c) accessing, by a web-browsing server, a portion of the information source to retrieve information relating to the speech command, by using a processor of the web-browsing server, ...

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Номер записи: 90

04-01-2018 дата публикации

CUSTOMER CARE DATABASE CREATION SYSTEM AND METHOD

Номер: US20180007205A1

Автор: Gilbert Mazin E., KLEIN REUBEN

Принадлежит:

A live service agent is associated to a first service session, where the first service session facilitates a communication exchange associated with a user inquiry between user equipment and a first service resource. The first service session remains uninterrupted by the associating of the live service agent. A verbal exchange of the communication exchange between the user equipment and the live service agent is recorded in response to the associating of the live service agent, and a number of keywords are identified. To the extent that the verbal exchange yields a satisfactory response to the user inquiry and that the recording is dissimilar to other recordings of a solution database, the recording is stored in the solution database. Other embodiments are disclosed. 1. A method , comprising:joining, by a system comprising a processing system including a processor, a live, human customer service agent to a first interactive customer service session, wherein the first interactive customer service session facilitates a communication exchange between customer equipment and a first customer service resource associated with a customer inquiry, wherein the first interactive customer service session remains uninterrupted by the joining of the live, human customer service agent;recording, by the processing system, the communication exchange responsive to the joining of the live, human customer service agent to obtain a recording, wherein the communication exchange comprises a verbal exchange between the customer equipment and the live, human customer service agent;identifying, by the processing system, a plurality of keywords within the verbal exchange;determining, by the processing system, that the verbal exchange yielded a satisfactory response to the customer inquiry;determining, by the processing system, that the recording is dissimilar to other recordings of a solution database comprising a plurality of recordings of other verbal exchanges; andstoring, by the processing ...

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Номер записи: 91

04-01-2018 дата публикации

TRANSMISSION TERMINAL, TRANSMISSION METHOD, AND COMPUTER-READABLE RECORDING MEDIUM STORING TRANSMISSION PROGRAM

Номер: US20180007317A1

Автор: ASAI Takahiro, NAKAGAWA Masaki, Tanaka Kenji, Volmat Alain

Принадлежит:

A transmission terminal transmits video data and display data of a screen shared with another transmission terminal to the other transmission terminal via a predetermined relay apparatus. The transmission terminal includes a storage unit that stores relay apparatus information of the relay apparatus to which the transmission terminal transmits the video data; a receive unit that receives the display data from an external input apparatus connected to the transmission terminal; and a transmitting unit that transmits the display data received by the receive unit to the relay apparatus indicated by the relay apparatus information stored in the storage unit. 1. (canceled)2. A transmission terminal for transmitting first data and second data of the transmission terminal to another transmission terminal via a relay apparatus , a memory configured to store information of the relay apparatus to which the transmission terminal transmits the first data;', 'a receiver configured to receive the second data from an external input apparatus connected to the transmission terminal; and', 'a transmitter configured to transmit the second data received by the receiver to the relay apparatus indicated by the information stored in the memory, wherein, 'the transmission terminal comprisingthe external input apparatus is connected to the transmission terminal that participates in video communication between a plurality of transmission terminals after being authenticated by a transmission management system that manages data transmission carried out between the plurality of transmission terminals, and the external input apparatus comprises: processing circuitry configured to: implement a second data acquiring unit for acquiring the second data,wherein the transmission terminal is configured toreceive a request from the external input apparatus for permission to perform a process of acquiring the second data, andgrant permission to the external input apparatus to perform the process of ...

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Номер записи: 92

03-01-2019 дата публикации

ELECTRONIC MAIL MESSAGING SYSTEM

Номер: US20190007360A2

Автор: JAVAHER TROY KUROSH, WEYER FRANK MICHAEL

Принадлежит:

The present invention comprises a method and apparatus for receiving, modifying and transmitting electronic communications. In one or more embodiments, the invention comprises a method performed by a server computer system that receives communications addressed to e-mail addresses created by the server computer system for recipients from senders having existing e-mail addresses. The server system creates modified e-mail messages by removing the sender's existing e-mail address and inserting an e-mail address created by the server computer system for that sender, wherein the created e-mail address identifies a name of the sender. The server computer system then transmits the modified e-mail message to an existing e-mail address of the recipient. 116-. (canceled)17. A method for providing individual online presences for each of a plurality of members of a group of members by an interface server computer comprising the steps of:maintaining by said interface server computer a database comprising information associated with each of said plurality of members at a database system connected to said interface server computer;allotting by said interface server computer an individual URL to each individual member of said plurality of members without requiring said individual member to have an existing internet presence;associating by said interface server computer each said individual URL with each said individual member of said plurality of members in said database system;associating by said interface server computer an individual home page for each said individual member of said plurality of members with said individual URL allotted to said individual member in said database system, said individual home page comprising information from said database associated with said individual member; a first control for submitting a comment about said individual member; and a second control separate from said first control for sending a message other than said comment to said individual ...

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Номер записи: 93

02-01-2020 дата публикации

SEMIAUTOMATED RELAY METHOD AND APPARATUS

Номер: US20200007679A1

Автор: Colwell Kevin R., Engelke Christopher, Engelke Robert M.

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A captioning method for presenting captions to an assisted user (AU) during communication with a hearing user (HU) where the assisted user uses a captioned device and the hearing user uses a hearing user's device to facilitate the communication, the captioned device including a display screen and a speaker for presenting captions and broadcasting the hearing user's voice signals, respectively, the method comprising the steps of during an ongoing call between the AU and the HU, using an automated speech recognition (ASR) engine to generate initial ASR captions associated with the HU's voice signal, assessing at least one caption quality factor associated with prior initial ASR captions generated during the ongoing call, delaying broadcast of HU voice signal to the AU and based on the at least one caption quality factor, adjusting a duration of the HU voice signal broadcast delay. 1. A method for captioning a hearing user's (HU's) voice during a call with an assisted user (AU) , the method comprising the steps of:(a) storing a plurality of HU voice profiles and associated voice models for each of a plurality of HU device identifiers in a voice recognition database;(b) subsequent to receiving an incoming call at an AU communication device;(c) identifying an HU device identifier associated with the HU device used to initiate the incoming call;(d) receiving HU voice signal during the call;(e) comparing the HU voice signal to HU voice profiles associated with the HU device identifier to identify a current HU voice profile associated with the HU voice signal;(f) selecting the voice model that is associated with the current HU voice profile as a current voice model;(g) using the current voice model to transcribe the HU voice signal to text;(h) presenting the text on a display screen of the AU communication device; and(i) repeating steps (d) through (h) to continually identify a current HU voice model and use the current voice model to transcribe.2. The method of further ...

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Номер записи: 94

02-01-2020 дата публикации

INTERACTIVE VOICE RESPONSE SYSTEM DESIGN, DEVELOPMENT AND TESTING TOOL

Номер: US20200007680A1

Автор: Wozniak Louis

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Example embodiments relate to a tool for design, development, and testing (DDT) of interactive voice response systems. The DDT tool can also receive data representative of an interactive voice response call flow, such as data representative of an interactive voice response call flow diagram, and determine whether an error in the interactive voice response call flow is present. The DDT tool can also accept a test case script insert, which can be inputted into the call flow diagram, and can generate test case script comprising the test case script insert. 1. A device , comprising:a processor; and receiving data representative of an interactive voice response call flow, wherein the interactive voice response call flow comprises a path of the interactive voice response call flow presented to a caller identity in response to a caller identity input, and wherein the data is employable to generate instructions implementable by an interactive voice response system; and', 'in response to a determination, based on the data, that an error in the interactive voice response call flow is present, generating, for output to a display, an error chart indicative of the error determined to be in the interactive voice response call flow, wherein the error relates to a node associated with the interactive voice response call flow, and wherein the error chart comprises an indication of a type of the node and a description of the error., 'a memory that stores executable instructions that, when executed by the processor, facilitate performance of operations, comprising2. The device of claim 1 , wherein the data is generated based on call flow diagram data representative of the interactive voice response call flow.3. The device of claim 2 , wherein the call flow diagram data comprises graphical data indicative of a visual representation of the node.4. The device of claim 3 , wherein the visual representation is selectable from an electronic palette displayed on a graphical user interface ...

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Номер записи: 95

02-01-2020 дата публикации

INFORMATION RETRIEVAL USING NATURAL LANGUAGE DIALOGUE

Номер: US20200007681A1

Автор: BALZER Andreas, Mowatt David, MULHALL Alan Noel, WOULFE Muiris

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Methods and systems which perform information retrieval using natural language dialogue for navigating an inventory of items are described. One example provides an information retrieval system to a user using natural language dialogue. The system comprises a user input receiving device, an output device, a database comprising an inventory of items, and a processor. The processor is configured to retrieve one or more items from the inventory of items using an iterative process by: in response to receiving from the user input receiving device a user input, identifying a subset of the inventory based on the user input. The processor is configured to automatically process the subset of items to determine a classification for distinguishing between items of the subset, to generate an enquiry for a user using the classification and to transmit the enquiry to the output device. The user input and/or the enquiry may use natural language. 1. An information retrieval system using natural language dialogue , the system comprising:a user input receiving device;an output device;a database comprising an inventory of items; and in response to receiving from the user input receiving device a user input;', 'identify a subset of the inventory based on the user input;', 'automatically process the subset of items to determine a classification for distinguishing between items of the subset;', 'generate an enquiry for a user, wherein the enquiry comprises a plurality of different values, value ranges or classes of the classification; and', 'transmit the enquiry to the output device, wherein at least one of the user input and the enquiry comprises natural language., 'a processor configured to retrieve one or more items from the inventory of items by2. The system of claim 1 , wherein both the user input and the enquiry for the user comprise natural language.3. The system of claim 1 , wherein the user input comprises natural language and wherein the processor is configured to interpret the ...

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Номер записи: 96

02-01-2020 дата публикации

PRIORITIZATION OF ROUTING FOR ESCALATED COMMUNICATION SESSIONS IN A CONTACT CENTER

Номер: US20200007685A1

Автор: Autade Kalpana, Dhawan Salil, George Jibin, Goynar Sandeep, Singh Harsimran Jeet

Принадлежит:

A plurality of escalated communication sessions are received. The plurality of escalated communication sessions are initially a plurality of established communication sessions between communication endpoints of users and communication endpoints of contact center agents. A priority for the plurality of escalated communication sessions is determined based on one or more routing factors. In response to determining the priority of the plurality of escalated communication sessions, the plurality of escalated communication sessions are routed to a communication endpoint of a supervisor or a technical specialist based on the priority. 1. A system comprising:a microprocessor; and receive a plurality of escalated communication sessions, wherein the plurality of escalated communication sessions are initially a plurality of established communication sessions between communication endpoints of users and communication endpoints of human contact center agents;', 'determine a priority for each of the plurality of escalated communication sessions based on one or more routing factors associated with each escalated communication session; and', 'in response to determining the priority of the plurality of escalated communication sessions, route the plurality of escalated communication sessions to an escalation queue on a communication endpoint of a supervisor or a technical specialist, wherein each of the plurality of escalated communication sessions are routed to the escalation queue based on the determined priority for each of the plurality of escalated communication sessions., 'a non-transitory computer readable medium, coupled with the microprocessor and comprising microprocessor readable and executable instructions that program the microprocessor to2. The system of claim 1 , wherein routing the plurality of escalated communication sessions comprises automatically changing a communication session type to at least one of: a communication session transfer; a conference communication ...

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Номер записи: 97

02-01-2020 дата публикации

PERSONALIZED SUPPORT ROUTING BASED ON PARALINGUISTIC INFORMATION

Номер: US20200007687A1

Автор: CHAN Raymond, INDYK Benjamin, PODGORNY Igor A.

Принадлежит:

Embodiments presented herein provide techniques for inferring the current emotional state of a user based on paralinguistic features derived from audio input from that user. If the emotional state meets triggering conditions, the system provides the user with a prompt which allows the user to connect with a support agent. If the user accepts, the system selects a support agent for the user based on the predicted emotional state and on attributes of the support agent found in an agent profile. The system can also determine a priority level for the user based on the score and based on a profile of the user and determine where to place the user in a queue for the support agent. 1. A computer-implemented method comprising:retrieving a set of audio recordings of each interaction between a support agent and each user in a set of users;extracting, from each audio recording, a set of paralinguistic features associated with each user;generating, based on the set of paralinguistic features, a score for each user that represents an emotional state of the user during the interaction with the support agent;determining an implicit customer-satisfaction level for each user interacting with the support agent based on the score;obtaining a set of explicit customer-satisfaction levels from the set of users corresponding to the interaction with the support agent;determining a customer-satisfaction attribute of the support agent based on each implicit customer-satisfaction level and the set of explicit customer-satisfaction levels; andgenerating a support agent profile for the support agent including the customer-satisfaction attribute.2. The computer-implemented method of claim 1 , further comprises: providing a survey to each user interacting with the support agent.3. The computer-implemented method of claim 2 , wherein the explicit customer-satisfaction level is based on the survey completed by the user after interacting with the support agent.4. The computer-implemented method of ...

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Номер записи: 98

03-01-2019 дата публикации

Call Routing Using Call Forwarding Options In Telephony Networks

Номер: US20190007806A1

Автор: Chu Enlai

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In one embodiment, a device receives a call from a caller that is initiated as a public switched telephone network (PSTN) call and directed to first contact information for a recipient's device. The call is forwarded using an unconditional call forwarding option to the device. The device retrieves second contact information for the recipient's user device. The second contact information is different from the first contact information used in the PSTN call. The device initiates a communication to the recipient's user device using the second contact information via a communication channel different from the PSTN. The communication avoids triggering the unconditional call forwarding option for the recipient's device. The device connects the call between the caller and the recipient's device upon initiating the communication. The device is in a call path of the call and performs a call feature for the call. 1. A method comprising:receiving, by a computing device, a call from a caller that is initiated as a public switched telephone network (PSTN) call and directed to first contact information for a recipient's device, the call being forwarded using an unconditional call forwarding option to the computing device;retrieving, by the computing device, second contact information for the recipient's user device, the second contact information different from the first contact information used in the PSTN call;initiating, by the computing device, a communication to the recipient's user device using the second contact information via a communication channel different from the PSTN, wherein the communication avoids triggering the unconditional call forwarding option for the recipient's device; andconnecting, by the computing device, the call between the caller and the recipient's device upon initiating the communication, wherein the computing device is in a call path of the call and performs a call feature for the call.2. The method of claim 1 , wherein initiating the ...

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Номер записи: 99

20-01-2022 дата публикации

Touch Operation Locking Method and Electronic Device

Номер: US20220021763A1

Автор: ZHANG Hanbing

Принадлежит:

A method implemented by an electronic device includes steps for displaying a first user interface on a touchscreen. The first user interface includes a first display region, a first control, and a second control. The first display region displays first content. The first control is configured to change content displayed in the first display region, and the second control is configured to control exit from the first user interface. In response to receiving a first operation, it is determined that a region in which the first control is located is a region that responds to a touch operation, and a region in which the second control is located does not respond to the touch operation. A first gesture performed on the first control is received, second content is displayed in the first display region, and a second gesture performed on the second control is received without response. 1. An electronic device comprising:a first button; anda second button, wherein the first button and the second button comprise one or more power button, volume up button, or volume down button;a touchscreen; and [ a first display region displaying a two-dimensional code;', 'a first control configured to refresh the two-dimensional code;', 'a second control configured to control an exit from the first user interface; and', 'a third control;, 'display a first user interface comprising, a knuckle of a user drawing a first pattern on the touchscreen;', 'a finger of a user drawing a second pattern above the touchscreen; or', 'a finger tapping the third control and pressing the first button;, 'receive a first operation comprising one of, 'determine, in response to the first operation, that a first region comprising the first control responds to a touch operation;', 'determine, in response to the first operation, that a second region comprising the second control does not respond to the touch operation;', 'receive a first gesture on the first control;', 'update, in response to the first gesture, the ...

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Номер записи: 100