Поиск патентов

Настройки

Глубина выборки

Укажите год

Небесная энциклопедия

Космические корабли и станции, автоматические КА и методы их проектирования, бортовые комплексы управления, системы и средства жизнеобеспечения, особенности технологии производства ракетно-космических систем

Подробнее

Мониторинг СМИ

Мониторинг СМИ и социальных сетей. Сканирование интернета, новостных сайтов, специализированных контентных площадок на базе мессенджеров. Гибкие настройки фильтров и первоначальных источников.

Подробнее

Форма поиска

Ключевые слова. Может быть несколько по одной на строку

Поддерживает ввод нескольких поисковых фраз (по одной на строку). При поиске обеспечивает поддержку морфологии русского и английского языка

Автор

Ведите корректный номера.

Владелец

Ведите корректный номера.

Классы IPC

Ведите корректный номера.

Классы CPC

Ведите корректный номера.

Начиная с года

Укажите год

Заканчивая годом

Укажите год

Применить Всего найдено 27856. Отображено 100.

12-01-2012 дата публикации

System and method for efficient call management for directory assistance services

Номер: US20120011146A1

Автор: Christine Baumeister, II Franklin L. Weiland, Robert Pines

Принадлежит: Individual

A communication assistance system includes a first database having a plurality of listings, each listings has at least one contact name and a corresponding contact number. A means is provided for receiving communications from a user among a plurality of users desiring to access the listings. An operator terminal displays a search screen among a plurality of search screens, each of which maintain at least a partially different arrangement of content and search windows for receiving search terms to search for listings contained in the first database, where the displayed search screen is determined based on criteria contained in a search request from the user. The operator terminal is further configured to receive the communication from the user and retrieve a listing from the first database using the displayed search screen.

Подробнее

Номер записи: 1

26-01-2012 дата публикации

System And Method For Identifying Audio Command Prompts For Use In A Voice Response Environment

Номер: US20120020466A1

Автор: Martin R.M. Dunsmuir

Принадлежит: Individual

A system and method for identifying audio command prompts for use in a voice response environment is provided. A signature is generated for audio samples each having preceding audio, reference phrase audio, and trailing audio segments. The trailing segment is removed and each of the preceding and reference phrase segments are divided into buffers. The buffers are transformed into discrete fourier transform buffers. One of the discrete fourier transform buffers from the reference phrase segment that is dissimilar to each of the discrete fourier transform buffers from the preceding segment is selected as the signature. Audio command prompts are processed to generate a discrete fourier transform. Each discrete fourier transform for the audio command prompts is compared with each of the signatures and a correlation value is determined. One such audio command prompt matches one such signature when the correlation value for that audio command prompt satisfies a threshold.

Подробнее

Номер записи: 2

02-02-2012 дата публикации

Communicating visual representations in virtual collaboration systems

Номер: US20120026275A1

Автор: Daniel G. Gelb, Ian N. Robinson, Kar-Han Tan

Принадлежит: Hewlett Packard Development Co LP

Systems and methods of visually indicating one or more gestures of a user of a node ( 22 ) in the content of a media stream ( 24 ) are disclosed. A node ( 22 ) configured to transmit a media stream ( 24 ) having content to one or more other nodes ( 22 ) includes a screen configured to display the content of the media stream, a media device ( 36 ) configured to capture an image of one or more gestures of the user of the node ( 22 ), wherein the one or more gestures are adjacent to the screen and the media device ( 36 ) is positioned to capture the image without capturing more than a peripheral view of the screen in that image; a media analyzer ( 38 ) configured to generate a visual representation of the captured one or more gestures; and a compositer ( 40 ) configured to composite the visual representation of the captured one or more gestures with the content of the media stream ( 24 ).

Подробнее

Номер записи: 3

02-02-2012 дата публикации

Distributed Hardware/Software System for Managing Agent Status in a Communication Center

Номер: US20120030271A1

Автор: Stefaan Valere Albert Coussement

Принадлежит: Individual

An agent presence application for monitoring target agent resources and rendering agent states to subscribing applications is provided. The presence application has at least one first portion for collecting data regarding states of activity of the target agent resources, and at least one second portion for integrating the data and rendering the agent states to the subscribing applications.

Подробнее

Номер записи: 4

16-02-2012 дата публикации

Testing call routing

Номер: US20120039448A1

Автор: Haridas Bhogade, Juan Vasquez, Mayuresh Hegde, Parind Poi, Prashant Desai

Принадлежит: VERIZON PATENT AND LICENSING INC

A device may automatically place a call to a call routing device based on one of a list of numbers or addresses. The call may be forwarded by the call routing device to a call agent device. The device may also establish a session with the call agent device to which the call is forwarded by the call routing device and automatically receive, from the call agent device, a message that includes an identifier for a virtual call agent. The device may extract the identifier from the received message, compare the extracted identifier to an identifier that is associated with the call, and determine whether the call routing device correctly forwarded the call based on the comparison.

Подробнее

Номер записи: 5

23-02-2012 дата публикации

Method and Apparatus for Telephonically Accessing and Navigating the Internet

Номер: US20120047216A1

Автор: John S. Hahn, Kyung H. Rhie, Lee E. Olsen, Richard J. Kwan

Принадлежит: Ben Franklin Patent Holding LLC

A method for accessing and browsing the interne through the use of a telephone and the associated DTMF signals is disclosed. The preferred embodiment provides a system that converts the information content of a web page from text to speech (voice signals), signals the hyperlink selections of a web page in an audio manner, and allows selection of the hyperlinks through the use of DTMF signals generated from a telephone keypad. Upon receiving a DTMF signal corresponding to a hyperlink, the corresponding web page is fetched and again delivered to the user via one of the available delivery methods such as voice, fax-on-demand, electronic mail, or regular mail.

Подробнее

Номер записи: 6

01-03-2012 дата публикации

Estimating agent performance in a call routing center system

Номер: US20120051536A1

Автор: S. James P. Spottiswoode, Zia Chishti

Принадлежит: Resource Group International Ltd

Systems and methods are disclosed for estimating and assigning agent performance characteristics in a call routing center. Performance characteristics (e.g., sales rate, customer satisfaction, duration of call, etc.) may be assigned to an agent when the agent has made few calls relative to other agents or otherwise has a large error in their measure of one or more performance characteristics used for matching callers to agents (e.g., via a performance based or pattern matching routing method). A method includes identifying agents of a plurality of agents having a number of calls fewer than a predetermined number of calls (or an error in the performance characteristic exceeding a threshold), assigning a performance characteristic to the identified agents (that is different than the agent's actual performance characteristic), and routing a caller to one of the plurality of agents based on the performance characteristics of the plurality of agents.

Подробнее

Номер записи: 7

01-03-2012 дата публикации

Precalculated caller-agent pairs for a call center routing system

Номер: US20120051537A1

Автор: S. James P. Spottiswoode, Zia Chishti

Принадлежит: Resource Group International Ltd

Systems and methods are disclosed for preprocessing caller-agent pairs in a contact routing center, along with an intelligent routing system. A method includes determining at least one agent data for each agent of a set of agents, determining at least one caller data for each caller of a set of callers, and determining a score for each possible caller-agent pair of the set of agents and the set of callers using the agent data and the caller data in a pattern matching algorithm. The scores for each possible caller-agent pair may then be stored, e.g., in a look-up table, for retrieval, where matching a caller of the set of callers to an agent of the set of agents is based on the previously determined or calculated scores. For example, the caller-agent pair having the best score of all potential caller-agent pairs may be connected.

Подробнее

Номер записи: 8

01-03-2012 дата публикации

Mobile terminal and method of controlling operation of the mobile terminal

Номер: US20120052905A1

Автор: Hyebong Lim, Sunsang So

Принадлежит: LG ELECTRONICS INC

A mobile terminal and a method of controlling the operation of the mobile terminal are provided. The method according to one embodiment includes connecting a call between the mobile terminal and a counterpart mobile terminal; preparing a brain wave sensor and determining a state of mind of a user based on brain wave measurements obtained from the user by the brain wave sensor module; and performing a control operation relevant to the call according to the determined state of mind of the user.

Подробнее

Номер записи: 9

08-03-2012 дата публикации

Housing for conference device and conference device having such housing

Номер: US20120056973A1

Автор: Ryota Yano

Принадлежит: Ricoh Co Ltd

A housing for a conference device, and the conference device including such housing, are disclosed. The housing includes a top surface, a front side surface, and a back side surface provided opposite of the front side surface. The cross-sectional width of the housing is generally made smaller from the front side surface to the back side surface so as to make the top surface to have a trapezoid like shape or a triangle like shape.

Подробнее

Номер записи: 10

15-03-2012 дата публикации

Method and system for controlling a call handover between telecommunication networks

Номер: US20120063420A1

Автор: Fang You, Jie Xu, Shuiping Long, Yi Zhang

Принадлежит: Individual

A method for controlling a call handover between telecommunication networks includes determining whether a User Equipment (UE), in communication with a first network, is engaged in a call attempt when the UE is to be transferred from the first network to a second network, if the UE is engaged in a call attempt, maintaining the UE communicating with the first network, and if the UE is not engaged in a call attempt, initiating the handover from the first network to the second network.

Подробнее

Номер записи: 11

15-03-2012 дата публикации

Systems and Methods for Remote Deletion of Contact Information

Номер: US20120066177A1

Автор: Andre Okada, Chris Young, Paul Hanson, Scott Swanburg

Принадлежит: AT&T MOBILITY II LLC

An exemplary system for providing remote deletion of contact information includes a first device associated with a first user. The first device is configured to generate and send a delete request message to a second device. In some embodiments, the delete request message includes a request to delete contact information for the first user from the second device. The second device can be configured to receive the delete request message and delete the first user's contact information. A method for providing remote deletion of contact information includes a delete request message being generated at a first device, associated with a first user. The delete request message can include a request to delete contact information for the first user. The first device can send the delete request message to a second device. The delete request message can instruct the second device to delete the first user's contact information.

Подробнее

Номер записи: 12

15-03-2012 дата публикации

User initiated invite for automatic conference participation by invitee

Номер: US20120066326A1

Автор: Gustav Söderström, Nathanael Joe Hayashi

Принадлежит: Yahoo Inc until 2017

A mobile device, system, and method are directed towards enabling a user, virtually on the fly, to invite another user to participate in an on-line conferencing session, by providing a link that automatically enables the other user to participate in the conferencing session. In one embodiment, the conferencing session is a text messaging conference session, such as one that might employ instant messaging, or the like. In one embodiment, a user may request a conferencing session to be established, by sending a request to a server device. The request may, include an identifier of an invitee with whom the first user wishes to communicate. The server determines a unique link for the invitee and session, and sends the invitee an invite message with their unique link. Selecting the unique link enables the invitee to automatically access and to participate in the conferencing session with the first user.

Подробнее

Номер записи: 13

22-03-2012 дата публикации

Audio processing in a multi-participant conference

Номер: US20120069134A1

Автор: Berkat S. Tung, Hyeonkuk Jeong, Joe S. Abuan, Nirav Patel, Roberto Garcia, JR.

Принадлежит: Apple Inc

A first computing device distributes audio signals to several computing devices of participants in a communication session. In some embodiments, the first computing device serves as a central distributor for receiving audio signals from other computing devices, compositing the audio signals and distributing the composited audio signals to the other computing devices. The first computing device prioritizes the received audio signals based on a set of criteria and selects several highly prioritized audio signals. The first computing device generates composite audio signals using only the selected audio signals. The first computing device sends each computing device the composited audio signal for the device. In some cases, the first computing device sends a selected audio signal to another computing device without mixing the signal with any other audio signal.

Подробнее

Номер записи: 14

22-03-2012 дата публикации

Systems and methods for self-service automated dial-out and call-in surveys

Номер: US20120069977A1

Автор: Charles Groom, Gaurav Oberoi

Принадлежит: SurveyMonkey com LLC

A poll definition comprising a plurality of poll questions and a phone list comprising a plurality of phone list entries is received over the network from a user. Each phone list entry comprises a phone number for one of a first plurality of poll targets. A first poll run is conducted as a dial-out poll run using the poll definition and the phone list, such that a first set of answers to the plurality of poll questions is received from at least some of the first plurality of poll targets. A second poll run is conducted as a call-in poll run, using the poll definition, such that a second set of answers to the plurality of poll questions is received from a second plurality of poll targets. A third poll run is conducted as a web survey, using the poll definition, such that a third set of answers to the plurality of poll questions is received from a third plurality of poll targets.

Подробнее

Номер записи: 15

05-04-2012 дата публикации

Unsuccessful call alert

Номер: US20120083254A1

Автор: Eyal Bychkov, Uri Ron

Принадлежит: Google LLC

A method for a mobile phone to provide an unsuccessful call alert, including monitoring an outgoing call from a caller to a callee to determine if the callee is available; if the callee is not available, then automatically actuating a message editor, automatically displaying a pre-defined call alert message, including an identifier of the caller and contact information for the caller, enabling the caller to edit the pre-defined call alert message, and sending the call alert message to the callee. A system is also described and claimed.

Подробнее

Номер записи: 16

12-04-2012 дата публикации

Retrievable Outgoing Audio Messaging

Номер: US20120087483A1

Автор: Christopher L. Butcher

Принадлежит: Individual

The present invention relates generally to retaining outgoing audio messages between two voice communicating devices. In particular, the present invention relates to a system and method for using an external device that monitors all outgoing communication from a voice communicating device and stores such voice data with associate information for future retrieval. A system and method is disclosed that uses a device on the sender's side or on a remote system offered through the voice data network to monitor and record voice mails simultaneously with the receiver's side voice mail device. The recorded mail is available for access from any voice data device and also through electronic mail.

Подробнее

Номер записи: 17

03-05-2012 дата публикации

Methods and systems for selectively sharing content

Номер: US20120110196A1

Автор: John H. Yoakum, Mehmet C. Balasaygun

Принадлежит: Avaya Inc

A method for sharing content with participants in a conference including establishing a network conference session, identifying restricted content to be shared, and identifying global content which is a subset of the restricted content. The method further includes the steps of identifying a global participant group for the network conference session wherein members of the global participant group attend the network conference session using one or more communication devices, identifying a restricted participant group for the network conference session wherein members of the restricted participant group attend the network conference session using one or more communication devices, transmitting the restricted content to the restricted participant group, and transmitting the global content to the global participant group.

Подробнее

Номер записи: 18

10-05-2012 дата публикации

System and method for automatically establishing a concurrent data connection with respect to the voice dial features of a communications device

Номер: US20120117510A1

Автор: James Sweet, R. Victor Klassen, Stephen C. Morgana

Принадлежит: Xerox Corp

A system and method for automatically establishing a concurrent data connection between a communications device and a remote data server upon initiating a voice call. A data connection application can be configured in association with a communications device in order to concurrently connect the communications device and a remote data server on initiating a voice call. A directory server can be employed to match an outgoing contact number with respect to the communications device with a list of data-active contact numbers stored in the directory server. If a match is found, the location data can be transmitted to the communications device. The data connection application can be further communicated with the remote data server in order to visually transmit a wide range of potential business application associated with the remote data server to the communications device.

Подробнее

Номер записи: 19

24-05-2012 дата публикации

Managing subconference calls within a primary conference call

Номер: US20120128146A1

Автор: Andrew R. Jones, Charles S. Lingafelt, Gregory J. Boss, John E. Moore, JR., Kevin C. McConnell

Принадлежит: International Business Machines Corp

Managing subconference calls within a primary conference call. An approach includes establishing a primary conference call including a plurality of participants, establishing a subconference call including a subset of the plurality of participants, and providing respective output signals to each of the plurality of participants. Members of the primary conference call are provided with audio only of the primary conference call, and members of the subconference call are provided with audio of the subconference call. The approach also includes providing a visual display that shows respective groupings of members of the subconference call and members of the primary conference call.

Подробнее

Номер записи: 20

31-05-2012 дата публикации

Apparatus, systems and methods for managing incoming and outgoing communication

Номер: US20120137009A1

Автор: Brian K. Wharton, Jeffrey L. Crandell

Принадлежит: Individual

A system and method for managing incoming and outgoing communications may include a definition of if, when, and who may communicate with a recipient. The identification of the communication may be concealed in that no actual addresses, phone numbers, or other addressing identifications are required to be exchanged by the communication initiator and recipient. In an example, if the database contains call management settings for a call recipient, the application logic may evaluate the rules to determine if a particular caller is authorized to connect with the call recipient at the current time and date. The application logic may connect the call utilizing the public telephone switch. The caller and call recipient phone numbers may be stored in a database.

Подробнее

Номер записи: 21

14-06-2012 дата публикации

Interruptible, contextually linked messaging system with audible contribution indicators

Номер: US20120148034A1

Автор: David Dwight Carter Ferguson

Принадлежит: Individual

Systems and methods for providing a method of recording, delivering, reviewing and responding to messages such that the context of responses to the messages are recorded in the form of a message index to enable linking of messages and responses in a meaningful fashion for review by a user. The flow of conversation on a topic initiated in an original message is preserved in one or more conversation threads. Also incorporated is a method to indicate the party (user or entity) responsible for posting a response in the form of a brief audible icon overlaid on the original message and heard upon review, the icon also to be used to indicate affiliation with third parties at the option of the user or as a means to subsidize the cost of providing the messaging service.

Подробнее

Номер записи: 22

28-06-2012 дата публикации

Method, device and system for presenting virtual conference site of video conference

Номер: US20120162355A1

Автор: Hong Cheng, Jiaoli Wu

Принадлежит: Huawei Device Co Ltd

A method for presenting a virtual conference site of a video conference is disclosed in the present invention. The method include: receiving preset virtual conference site attributes and determining one virtual conference site attribute therefrom, where the virtual conference site includes at least two conference terminals; determining a virtual conference site control mode; acquiring, according to the determined virtual conference site attribute and the virtual conference site control mode, one virtual conference site presentation mode in preset virtual conference site presentation modes, and presenting a virtual conference site in the acquired virtual conference site presentation mode. A virtual conference site preset apparatus, a media processing device, a video conference terminal and a video conference system are also disclosed in the present invention. By utilizing the present invention, a conference control mode may be simplified, and the experience of video conference participators may be improved.

Подробнее

Номер записи: 23

05-07-2012 дата публикации

Multi-party audio/video conference systems and methods supporting heterogeneous endpoints and progressive personalization

Номер: US20120169835A1

Автор: Thomas Woo

Принадлежит: Alcatel Lucent SAS

In a method and architecture for multimedia conferencing, each upstream and downstream traffic flow is processed in a custom manner. The custom processing is capable of handling diverse capabilities of end-user devices, diverse access networks over which each conference participant joins the multimedia conference, and/or customizing personalized conference experience for each conference participant.

Подробнее

Номер записи: 24

05-07-2012 дата публикации

Method for re-configuring a communications device

Номер: US20120170731A1

Автор: Fraser Smith, Mohit Punwani

Принадлежит: British Telecommunications plc

A communications device ( 12 ) maintains profile data including a device identity and a calling line identity (CLI) associated with a PSTN connection ( 28 ) both on the device itself and also on an authentication platform ( 32 ), in order that the device can access a service ( 52 ) which requires knowledge of the CLI by way of a packet-switched connection ( 30 ). In the event that the CLI data in the communications device is corrupted or lost, the communications device transmits a request for re-authentication to a reactivation server ( 46 ) together with the device identity. On receipt of the request, the reactivation server retrieves the stored profile ( 50 ) from the authentication platform ( 32 ), and returns it to the communications device ( 12 ) to allow the profile to be restored. This process can be done without the user needing to send a new request for service over the PSTN link ( 28 ).

Подробнее

Номер записи: 25

05-07-2012 дата публикации

Expert Conversation Builder

Номер: US20120173243A1

Автор: Erik T. Mueller, Juhnyoung Lee, Melvin Perez-Cedano, Rangachari Anand

Принадлежит: International Business Machines Corp

An expert conversation builder contains a knowledge database that includes a plurality of dialogues having nodes and edges arranged as directed acyclic graphs. Users and authors of the system interface with the knowledge database through a graphical interface to author dialogues and to create expert conversations as threads traversing the node in the dialogues.

Подробнее

Номер записи: 26

05-07-2012 дата публикации

One number, intelligent call processing system

Номер: US20120173537A1

Автор: George G. Moore, James D. Shaffer

Принадлежит: Targus Information Corp

Systems and methods for retrieving household data based on an origination identifier. In an embodiment, an origination identifier of a communication is captured. The origination identifier is indexed into a master table comprising a plurality of records. Each of the records comprises an association between an origination identifier and a universal database linkage key, and each universal database linkage key comprises an index into one or more databases. A universal database linkage key associated with the captured origination identifier is retrieved and indexed into one or more databases. Household data associated with the captured origination identifier is retrieved from the one or more databases and communicated to at least one recipient.

Подробнее

Номер записи: 27

12-07-2012 дата публикации

System and Method for Providing Videoconferencing Among a Plurality of Locations

Номер: US20120176465A1

Автор: Bryce M. FINDLEY, Clifton N. B. Triplett

Принадлежит: Baker Hughes Inc

A method of displaying images among a plurality of spaced apart locations is provided, which method, in one exemplary embodiment, includes displaying an image associated with a first location on a first surface at a central location, displaying an image associated with a second location on a second surface at the central location, and displaying an image associated with the central location and the image associated with the first location at a common surface at the second location.

Подробнее

Номер записи: 28

12-07-2012 дата публикации

Peer-to-peer, internet protocol telephone system with auto-attendant

Номер: US20120177031A1

Автор: Christopher Rose, Gerry Knopp, Jen T'ai Chitty

Принадлежит: VTech Telecommunications Ltd

Various embodiments of the invention provide a Peer-to-Peer (P2P, Internet Protocol (IP) telephone system. The telephone system includes a plurality of terminals coupled together via an IP network. The terminals cooperate with one another to provide telephony features without a dedicated central controller such as a PBX and/or a KSU controller. The terminals may store system-wide configuration data and files referenced by the system-wide configuration data. The terminals may further determine whether the system-wide configuration data references a file that is not stored in the terminal, and requesting the file from another terminal of the telephone system in response to determining the terminal does not have a copy of the file.

Подробнее

Номер записи: 29

19-07-2012 дата публикации

Recursive identification of individuals for casual collaborative conferencing

Номер: US20120185535A1

Автор: Craig Alexander Will

Принадлежит: ROCKSTAR CONSORTIUM US LP

A method for real-time communication among two or more individuals separated in space. The method includes the steps of determining that a first individual is likely to be interested in communicating with a second individual via a first communications link; retrieving information via the first communications link about one or more additional individuals from electronic memory means associated with the second individual; and establishing communication with at least one of the additional individuals based on the retrieved information.

Подробнее

Номер записи: 30

19-07-2012 дата публикации

System and method for the transmission and management of short voice messages

Номер: US20120185547A1

Автор: Jennifer Harvey, Steven Hugg

Принадлежит: Jennifer Harvey, Steven Hugg

A system and method for exchanging short voice messages between devices connected to a network is provided. This system includes server components that are capable of being connected to a network and support the transmission, receipt, storage, and playback of short voice messages and location information. This system can also include software clients installed on mobile devices, desktop computers, and/or other remote computers that are connected to a network. These clients may also support voice modification of transmitted audio. This method enables asynchronous communication such that users may transmit voice messages and/or locations to recipients and the recipients may be alerted that messages have arrived, even if their clients are not active. The system of the invention provides privacy to the users of the system by allowing for multi-level privacy and trust settings, and by concealing a sending client's IP address from the receiving client.

Подробнее

Номер записи: 31

16-08-2012 дата публикации

Method for providing clean endpoint addresses

Номер: US20120207285A1

Автор: Evan Mansfield Cooke, Jeffrey G. Lawson, John Wolthuis

Принадлежит: Twilio Inc

A method for providing clean endpoints including managing a collection of endpoints; testing communication of an endpoint of the collection of endpoints; and generating a cleanliness score for the endpoint according to results of the test. The method functions to create a metric that can be used to evaluate undesired communication activity and functionality of an endpoint. The method may be implemented by any suitable platform providing endpoint addresses to clients, which may include service providers, internet-telephony platforms, or any suitable entity. The method is preferably applied to telephony endpoints used in internet-telephony applications, but may be used in any suitable application.

Подробнее

Номер записи: 32

16-08-2012 дата публикации

Conference call system, method, and computer program product

Номер: US20120207295A1

Автор: Radu D Pralea, Robert Krutsch

Принадлежит: Individual

A conference call system comprises an input interface for receiving during a conference call at least two input streams of audio signal, each from another source. A selection unit is connected to the input interface, for selecting a number of dominant speaker streams out of the input streams, the number being less than or equal to a maximum number of dominant speakers value and each of the dominant speaker streams representing speech from a respective dominant speaker. A mixer is connected to the selection unit, for mixing the selected streams into an output stream. The conference call system comprises an output interface for outputting the output stream and a selection control unit connected to the selection unit and the input interface, for dynamically setting, during the conference call, the maximum number of dominant speakers value based on dynamics of the conference call.

Подробнее

Номер записи: 33

16-08-2012 дата публикации

Method and an apparatus to disambiguate requests

Номер: US20120209594A1

Автор: Amy E. Ulug, David Andrew Mauro, David Ardman, Muneeb Master, Rajeev Agarwal, Vijay R. Raman, Zulfikar Valli

Принадлежит: Individual

A method and an apparatus to disambiguate requests are presented. In one embodiment, the method includes receiving a request for information from a user. Then data is retrieved from a back-end database in response to the request. Based on a predetermined configuration of a disambiguation system and the data retrieved, the ambiguity within the request is dynamically resolved.

Подробнее

Номер записи: 34

23-08-2012 дата публикации

Meeting scheduler sending reminders

Номер: US20120213345A1

Автор: Anjul Agarwal

Принадлежит: Alcatel Lucent SAS

A method and system for informing invitees ( 104 ) in a scheduled meeting meeting about the meeting, the method comprising steps of a server retrieving contact numbers of at least one invitee of the meeting where confirmation from the invitee is not received before a predetermined time ( 509 ); and the server contacting said invitee for said confirmation using at least one of said contact numbers ( 507 ).

Подробнее

Номер записи: 35

30-08-2012 дата публикации

Systems and Methods for Facilitating Teleconferencing without Pre-Reservation of Conference Resources

Номер: US20120219137A1

Автор: Padmanabhan Mahalingam

Принадлежит: Individual

A teleconferencing system has a teleconference bridge provided by software executing on one or more computerized servers in a network, the bridge having an access telephone number or address, and a plurality of signal processing banks coupled to the teleconference bridge. The bridge answers incoming calls with an automated message asking for a conference code, assigns a specific bank of processors having a specific maximum call capacity for a teleconference associated with a first incoming call asserting a specific conference code, connects a second incoming call asserting the same conference code in live conference with the first incoming call asserting the same code, connects further incoming calls asserting the same conference code in conference with the first two, tracks the number of calls in a conference as further calls are connected, and connects further banks of processors one-at-a-time as maximum call capacity in already-connected banks is reached.

Подробнее

Номер записи: 36

13-09-2012 дата публикации

Method for selection and routing of an outbound voice call to an appropriate network for completion

Номер: US20120230480A1

Автор: Carl M. Coppage

Принадлежит: Embarq Holdings Co LLC

The disclosed embodiments include a method of initiating a call. The method includes receiving, at a network device over a first network, an identifier associated with a called party. The method determines a first security level associated with the first network and identifies a plurality of networks associated with the called party using the identifier. The method queries a database to determine a second security level for each network in the plurality of networks and automatically selects an identified network from the plurality of networks associated with the called party having the second security level at least equal to the first security level. The method completes a call to the called party using the identified network.

Подробнее

Номер записи: 37

13-09-2012 дата публикации

Methods and apparatus for proximity based call termination

Номер: US20120230486A1

Автор: Michael Guerrero

Принадлежит: Individual

A system and method for automatic proximity based call termination determines when a mobile telephony device enters a predetermined area. When that occurs, call termination instructions are automatically issued to re-direct incoming telephone calls directed to the mobile telephony device to an alternate telephone number. In some instances, incoming telephone calls directed to the mobile telephony device may be simultaneously sent to both the mobile telephony device, and to an alternate telephone number. When the mobile telephony device leaves the predetermined area, the call termination instructions are automatically canceled, and calls directed to the mobile telephony device are only sent to the mobile telephony device.

Подробнее

Номер записи: 38

13-09-2012 дата публикации

Anonymous communication method

Номер: US20120231767A1

Автор: Natsuko Kagawa

Принадлежит: NEC Corp

An anonymous communication establishing device establishes a communication session between a first communication terminal and a second communication terminal if the anonymity level of a calling party terminal, designated in a communication connection request received from the first communication terminal, is allowable for a communication from the first communication terminal to the second communication terminal. Then, when the anonymous communication establishing device receives, from the second communication terminal, a communication transfer request designating the first communication terminal as the calling party terminal and designating a third communication terminal as a transfer destination communication terminal, the anonymous communication establishing device determines whether or not the anonymity level of the first communication terminal as the calling party terminal, designated in the communication transfer request, is allowable for a communication from the first communication terminal to the third communication terminal. If the anonymity level is not allowable, the anonymous communication establishing device determines an anonymity level of the first communication terminal allowable for the communication from the first communication terminal to the third communication terminal, and performs transfer control of the communication session with use of the determined anonymity level.

Подробнее

Номер записи: 39

20-09-2012 дата публикации

Pbx mobility system with multiple call legs

Номер: US20120238276A1

Автор: Abhinav Gupta, Richard George

Принадлежит: Research in Motion Ltd

A private branch exchange (PBX) mobility system and associated method for re-using of call legs in an enterprise system. The enterprise system includes a session management platform (SMP) having a private branch exchange (PBX) mobility enabler, the PBX mobility enabler having third-party control communications to one or more PBXs over a session control interface, such as a Session Initiation Protocol (SIP) interface. The PBXs are in communication with one or more media servers. The PBX mobility enabler is configured to provide control communications to the PBXs over the session control interfaces to re-use a wireless call leg and connect to other call legs.

Подробнее

Номер записи: 40

27-09-2012 дата публикации

Using pstn reachability to verify voip call routing information

Номер: US20120243530A1

Автор: Cullen F. Jennings, Daniel G. Wing, Jonathan Rosenberg

Принадлежит: Cisco Technology Inc

A system for verifying VoIP call routing information. In particular implementations, a method includes verifying one or more Voice-over-Internet-Protocol (VoIP) call agents for respective destination telephone numbers based on demonstrated knowledge of previous public switched telephone network (PSTN) calls to the respective destination telephone numbers; receiving a call initiation message identifying a destination telephone number; and conditionally initiating a call over a VoIP network to a target VoIP call agent, or over a circuit switched network, based on whether the target VoIP call agent has been verified for the destination telephone number identified in the call initiation message.

Подробнее

Номер записи: 41

27-09-2012 дата публикации

System and Method for Delivering Advertising to Packet-Based Telephones

Номер: US20120243672A1

Автор: Johnny D. Hawkins

Принадлежит: CENTURYLINK INTELLECTUAL PROPERTY LLC

A system and method of delivering targeted advertising to packet-based network telecommunications devices may include accessing a database configured to store telephone services information of telecommunications devices. The telecommunications services information may indicate whether a telecommunications device has packet-based network access. Telecommunications devices that have telephone number information including NPA-NXX of a certain NPA-NXX code and packet-based network access may be identified. Advertising content may be communicated to the identified telecommunications devices for display on the telecommunications device.

Подробнее

Номер записи: 42

27-09-2012 дата публикации

Protocol interworking device for network telephone system and method for using the same

Номер: US20120246328A1

Автор: Jun Song, Song Guo

Принадлежит: Ambit Microsystems Shanghai Ltd, Hon Hai Precision Industry Co Ltd

A protocol interworking device communicates with at least one first network telephone terminal supporting a first protocol and at least one second network telephone terminal supporting a second protocol. The protocol interworking device includes a protocol converter supporting both the first and second protocols, and a transferring telephone enabled to communicate with both the first and second network telephone terminals by the protocol converter. When the first network telephone terminal sends a call request for calling the second network telephone terminal to the protocol interworking device, the transferring telephone hangs up with the first network telephone terminal and sends another call request to call the second network telephone terminal. When successfully connecting to the second network telephone terminal, the transferring telephone reconnects with the first network telephone terminal, and the first and network telephone terminals communicate with each other through the protocol interworking device.

Подробнее

Номер записи: 43

11-10-2012 дата публикации

Method of and system for automatically switching between free directory assistance service and chargeable directory assistance service

Номер: US20120257735A1

Автор: Dwight E. Scott, Michael Pellegrino, Richard J. Oldach, Robert C. Detrie

Принадлежит: Individual

A method of redirecting a directory-assistance call includes receiving a directory-assistance request from a caller, determining via a free directory-assistance service whether information corresponding to the directory-assistance request is available, responsive to a determination that the information is available, presenting, to the caller, the information free of charge to the caller and, responsive to a determination that the information is not available, redirecting the directory-assistance call to a chargeable directory-assistance service.

Подробнее

Номер записи: 44

18-10-2012 дата публикации

Call center system with graphical user interface and method of operation thereof

Номер: US20120263280A1

Автор: Greg Lee Bray, Randy Budd-Jack

Принадлежит: Zetron Inc

A method of operation of a call center system includes: providing an operator console having a display; instantiating an activation button, on the display of the operator console, including: coloring an activity frame around the activation button, selecting a selected network in the activation button, and presenting an inbound call window on the activation button; and activating a transmitting icon includes establishing a contextual awareness of interactive data elements and operational actions.

Подробнее

Номер записи: 45

18-10-2012 дата публикации

Programmable Caller ID

Номер: US20120263282A1

Автор: Gennamin Wood, Kevin Forsberg

Принадлежит: AT&T INTELLECTUAL PROPERTY I LP

Methods and systems are disclosed for providing Programmable Caller ID Screening services. One method monitors a telephone call for a call screening request for commercial, residential, and other identifiers of incoming calls. An action is taken in response to the call screening request. The action could be playing an announcement, terminating the connection, forwarding to voice mail, storing the ICLID information in a database, adding the ICLID information to a Do Not Call list, updating a subscriber's profile with the ICLID information, and/or storing the ICLID information in a subscriber's blocked communications list. The call screening request may comprise a Dual-Tone Multi-Frequency, a softkey entry, and/or a data message. Subsequent incoming calls from the calling telephone number are characterized as undesirable and are screened from alerting or otherwise establishing a communications connection to the called telephone number.

Подробнее

Номер записи: 46

18-10-2012 дата публикации

Call center system with redundant components and method of operation thereof

Номер: US20120263289A1

Автор: Nicholas Jerome Barratt, William M. Stevens

Принадлежит: Zetron Inc

A method of operation of a call center system includes: providing an operator console having a first interface port and a second interface port; communicating with a local controller, having a primary interface port and a secondary interface port, by the operator console; establishing a redundant communication mode between the operator console and the local controller; and transmitting redundant messages between the operator console and the local controller including transmitting transmission headers having identical content on the first interface port and the second interface port.

Подробнее

Номер записи: 47

25-10-2012 дата публикации

System and method for providing call handling in law enforcement actions

Номер: US20120269329A1

Автор: Euclid Sylvester Brooks, Kathleen Frances Jarosinski, Rosa M. Underwood

Принадлежит: VERIZON PATENT AND LICENSING INC

A method for providing law enforcement call preemption of VoIP subscribers may include receiving a call preemption request from a law enforcement agency (LEA) designating at least one subscriber telephone number and at least one LEA telephone number, wherein the at least one subscriber telephone number is associated with a voice over Internet protocol (VoIP) calling plan subscriber. An incoming call policy may be generated at a voice application server and configured to allow incoming calls to the at least one subscriber telephone number from only the at least one LEA telephone number. The incoming call policy may be stored in a memory associated with the voice application server. The incoming call policy may be activated. An outgoing call transfer policy may be generated at the voice application server and configured to automatically transfer all outgoing calls from the at least one subscriber telephone number to a designated one of the at least one LEA telephone numbers. The outgoing call transfer policy may be stored in the memory associated with the voice application server. The outgoing call transfer policy may be activated.

Подробнее

Номер записи: 48

01-11-2012 дата публикации

Dynamic work assignment strategies based on multiple aspects of agent proficiency

Номер: US20120278136A1

Автор: Andrew D. Flockhart, Robert C. Steiner

Принадлежит: Avaya Inc

A contact center having a plurality of performance goals is provided. The contact center includes a routing agent operable, when a work item is to be routed to a servicing destination, determine, for each performance goal, a status of goal realization and a corresponding set of selection criteria for the determined statuses of goal realization and a destination selector operable to select the servicing destination based, at least in part, on the set of selection criteria.

Подробнее

Номер записи: 49

01-11-2012 дата публикации

Communication device for generating a conference provisioning data set

Номер: US20120278735A1

Автор: Harmeet Singh

Принадлежит: Research in Motion Ltd

A communication method and device for generating a conference provisioning data set. A conference interface receives a user selected conference provider among a plurality of available conference providers presented to the user, and conference event detail associated with a conference event. The communication device further includes a conference provisioning agent for communicating with an enhanced conference server to generate the conference provisioning data set associated with the selected conference provider.

Подробнее

Номер записи: 50

08-11-2012 дата публикации

SS7 ANSI-41 to SIP Based Call Signaling Conversion Gateway for Wireless VoIP E911

Номер: US20120282881A1

Автор: Don Mitchell

Принадлежит: TeleCommunication Systems Inc

An SS7-based call protocol conversion gateway that translates between circuit-switched SS7 protocols and session initiation protocol (SIP) oriented protocol, allowing an E911 call initiated over a switched network to be routed by a VoIP network. The SS7-based call protocol conversion gateway provides a PSAP with MSAG quality (street address) information about a VoIP dual mode phone user without the need for a wireless carrier to invest in building out an entire VoIP core. Thus, wireless carriers may continue signaling the way they are today, i.e., using the J-STD-036 standard for CDMA and GSM in North America, yet see benefits of a VoIP network core, i.e., provision of MSAG quality location data to a PSAP.

Подробнее

Номер записи: 51

15-11-2012 дата публикации

Enabling execution of intelligent network services

Номер: US20120287824A1

Автор: Elena Mancevska, Hans van Oortmarssen, Maurice Hiep

Принадлежит: Koninklijke KPN NV

A method for enabling the execution of an Intelligent Network (IN) service provided by a first IN service control system ( 6 ) in a telecommunications network ( 30 ) by means of an IN service trigger for invoking the triggering of the IN service, the telecommunications network comprising a switching system ( 3 ) communicatively coupled to a subscriber database ( 7 ), the first IN service control system, and a second IN service control system ( 33 ), wherein a trigger for the IN service cannot be provided by the subscriber database, and wherein the method is performed by the second IN service control system. The method comprises receiving from the switching system one or more parameters originating from the subscriber database. After receiving, information is identified from the received parameters indicating that the IN service provided by the first IN service control system is to be executed. An IN service trigger based on the identified information is formed, and the IN service trigger is sent to the switching system.

Подробнее

Номер записи: 52

15-11-2012 дата публикации

Data transmission in a telecommunication conference

Номер: US20120289212A1

Автор: Frank Kowalewski

Принадлежит: Intel Mobile Communications GmbH

A communication terminal into which communication data can be input and which can receive a message signalling that at least one further communication terminal is ready to receive the communication data. Following receipt of the message, a transmission device configured to operate in a first mode, in which it sends data at a first data rate, and in a second mode, in which it sends data at a second data rate, which is higher than the first data rate, is used to send the communication data in the second mode.

Подробнее

Номер записи: 53

22-11-2012 дата публикации

System for Collaborative Content Creation on the Telecom Web

Номер: US20120294197A1

Автор: Amit A. Nanavati, Anupam Jain, Nitendra Rajput

Принадлежит: International Business Machines Corp

A system and method that enables the collaborative creation and editing of content on a VoiceSite over a telephone. The system and method enables the collaborative creation and editing of content on the VoiceSite by allowing one or multiple users (authors) to generate and edit the content of the VoiceSite at the same or different times. A Collaboration Manager is utilized to manage calls to/from one or more users. A VoiGen component utilizes voice-activated prompts to allow the one or more users to perform at least one of specify user preferences, load templates, store user preferences and service options, parse through obtained data, and generate/edit the VoiceSite based on the inputs provided by the one or multiple users. A Session Manager stores user specific information and ensures that the content provided by multiple users, including edits/changes, is integrated without conflicts.

Подробнее

Номер записи: 54

29-11-2012 дата публикации

Grouping of contact center agents

Номер: US20120300920A1

Автор: Andrew D. Flockhart, Dhaval Desai, Joylee E. Kohler, Luciano Godoy Fagundes, Mohammad Khan, Robert C. Steiner, Tommy Moran, Veeranna A. Yamanappa

Принадлежит: Avaya Inc

Agents in a contact center are grouped dynamically by defining performance metrics against which agents are to be judged, and generating an evaluation score for each of a number of agents by comparing their actual performance data to the defined performance metrics. Agents are assigned to the groups based on their performance scores. This provides the ability to generate reports and route contacts according to actual agent performance judged relative to user-specified performance metrics. The sizes of groups can be adjusted in real time to take account of actual or anticipated levels of contacts with different requirements, and agents can be reallocated among the resized groups on the fly based on the ranking of their evaluation scores.

Подробнее

Номер записи: 55

06-12-2012 дата публикации

Extended Presence for Video Conferencing Systems

Номер: US20120306996A1

Автор: Balaji Iyer, Guruprasad Subbarao, Ken Faubel

Принадлежит: Polycom Inc

Systems and methods of providing extended presence information for multi-user devices are described. Communication devices used in conference rooms represent a different nature than single user devices such as a personal computer. Conference rooms also have attributes that may be added to existing presence information and provide an enhanced experience for scheduling and dissemination of conference room capabilities. Information such as actual people in attendance may be added to the presence information maintained by a presence server to provide an overall enhancement to the meeting room whether it is physically a single conference room or a multitude of endpoints remotely connected to a conference.

Подробнее

Номер записи: 56

06-12-2012 дата публикации

SCP Guided CAMEL Transaction Control During MTRR

Номер: US20120309392A1

Автор: Khurram Ilyas, Probal Mukherjee

Принадлежит: Individual

An SCP of a telecommunications network having a GMSC includes a network interface unit of the SCP that receives a CAMEL transaction from the GMSC. The SCP includes a processing unit, of the SCP, which controls the CAMEL transaction relinquished by the GMSC and decides whether or not to idle the CAMEL transaction during MTRR. A method for guiding a CAMEL transaction by an SCP during MTRR having the steps of receiving at a network interface unit of the SCP a CAMEL transaction from a GMSC. There is the step of deciding by a processing unit of the SCP which controls the CAMEL transaction relinquished by the GMSC whether or not to idle the CAMEL transaction during MTRR.

Подробнее

Номер записи: 57

13-12-2012 дата публикации

Mobile Communication Device with Subscriber Identity Module

Номер: US20120315897A1

Автор: Christopher Pattenden, Jason Tyler Griffin, Mihal Lazaridis

Принадлежит: Research in Motion Ltd

In one embodiment, a method of directing calls on a mobile communication device comprises receiving a call at the mobile communication device; determining that the received call is directed to subscriber identity information associated with a short-range enabled communication device; selecting on which of the mobile communication device and the short-range enabled device to answer the call; and directing the call to the selected device.

Подробнее

Номер записи: 58

20-12-2012 дата публикации

System and method for improved directory assistance including re-dial feature

Номер: US20120321065A1

Автор: Faith Mcgary, Michael Bates, Scott DeNardo, Xavier Riley

Принадлежит: Individual

A directory assistance system includes a request handling module for receiving a plurality of incoming directory assistance requests from requesters and an agent platform for handling the directory assistance requests by providing at least one listing to the requester. A record database stores a record relating to the first request, and includes a first identifier, a time and a listing entry. An incoming request tracking module tracks second incoming directory assistance requests, by reviewing a second identifier associated with the directory assistance request, comparing the second identifier against the first identifiers in the records, and if a record has a matching first identifier to second identifier from request, then, prior to the second request being sent to the agent platform, offering to automatically provide the stored listing entry from the record to the requester.

Подробнее

Номер записи: 59

20-12-2012 дата публикации

Spam management and reporting in a mobile device

Номер: US20120324019A1

Автор: Zoltan Ordogh

Принадлежит: Research in Motion Ltd

Spam management by a mobile device includes transmitting an IMAP command to a voicemail server, the IMAP command identifying a voicemail associated with the mobile communication device as being a spam message; and receiving, relative to the IMAP command, a response regarding the spam message from the voicemail server.

Подробнее

Номер записи: 60

27-12-2012 дата публикации

Audio Processing for Video Conferencing

Номер: US20120327177A1

Автор: Tommy Kee, Wilfrid LeBlanc

Принадлежит: Broadcom Corp

Methods, systems, and computer program products for enhancing transmitted audio signals for a video conference call are disclosed. Facial recognition technology and audio processing techniques determine a position of a speaking member of a party on a video conference. Based on the determined position of the speaking member, the directionality of the received audio signals can be adjusted towards the speaking member. The video conference system can transmit the adjusted audio signals.

Подробнее

Номер записи: 61

03-01-2013 дата публикации

Techniques to manage a whiteboard for multimedia conference events

Номер: US20130004069A1

Автор: Adam Eversole, Avronil Bhattacharjee, Bo Qin, Kapil Sharma, Pulin Thakkar, Quinn Hawkins

Принадлежит: Microsoft Corp

Techniques to manage a whiteboard for multimedia conference events are described. An apparatus may comprise a whiteboard manager component operative to manage whiteboard recording, image processing and reproduction operations for a multimedia conference event. The whiteboard manager component may comprise an image quantizer module operative to receive an image of a writing surface with pen strokes, and quantize each pixel of the image into a predetermined number of colors, an attribute extractor module communicatively coupled to the image quantizer module, the image quantizer module operative to extract stroke attribute information for the pen strokes from the quantized pixels, and a whiteboard interface module communicatively coupled to the attribute extractor module, the whiteboard interface module operative to send the stroke attribute information to a meeting console for rendering as digital pen strokes on a digital writing surface. Other embodiments are described and claimed.

Подробнее

Номер записи: 62

03-01-2013 дата публикации

Teleconferencing adjunct and user interface to support temporary topic-based exclusions of specific participants

Номер: US20130007635A1

Автор: Ganesh Ananthakrishnan, Paul Roller Michaelis

Принадлежит: Avaya Inc

An aspect associates people participating in a conference with one or more specific topics. This association can limit a particular participant's participation to specific topic(s) they are associated with, the one or more media streams for the other topics excluded from viewing and/or listening. For example, if a participant is to provide a presentation for Item 4, and that is the only item the participant should be participating in, that participant could be allowed to join the conference with a status message being provided to the participant as the conference progresses through Items 1-3. An “on-deck” message can be provided to the meeting participant indicating their agenda item is almost ready for discussion, and when Item-4 is selected to be discussed, the participant is provided with one or more appropriate media streams for the conference. The media for the other media streams blocked from the participant for the other items.

Подробнее

Номер записи: 63

10-01-2013 дата публикации

Methods and apparatus to facilitate voicemail interaction

Номер: US20130010934A1

Автор: Jon S. Miller

Принадлежит: Individual

Example methods and apparatus to facilitate voicemail interaction are disclosed. A disclosed example method involves, during a call session with a voicemail system, receiving an audio segment from the voicemail system. The example method also involves performing feature recognition on the audio segment and outputting a display element to a user interface based on a recognized feature in the audio segment.

Подробнее

Номер записи: 64

10-01-2013 дата публикации

System and Method of Determining Call Treatment of Repeat Calls

Номер: US20130010947A1

Автор: Benjamin Anthony Knott, Robert R. Bushey, Sarah Korth

Принадлежит: AT&T INTELLECTUAL PROPERTY I LP

A method is disclosed that includes retrieving first data associated with a call from an action-object table. The method further includes retrieving second data from a resolution table based on the first data. The second data indicates a treatment type to be provided to the call. The method further includes, in response to determining that the treatment type indicates a particular treatment type, servicing the call with the particular treatment type. The particular treatment type includes routing the call to a destination associated with a call center.

Подробнее

Номер записи: 65

10-01-2013 дата публикации

Personal call center

Номер: US20130012172A1

Автор: Douglas Gisby

Принадлежит: Research in Motion Ltd

A method of facilitating telephone calls for a mobile communication device associated with a user of a personal call center. A list of contact numbers are received, each contact number corresponding to a call to be made for the mobile communication device on behalf of the user of the call center. Based on a schedule associated with the user of the call center, it is determined whether the user is available for calls to be made. If the user is available for calls to be made, a call to a recipient from the list of contact numbers is initiated and the call is connected to the mobile communication device.

Подробнее

Номер записи: 66

10-01-2013 дата публикации

Enhanced Messaging with Language Translation Feature

Номер: US20130012173A1

Автор: Brian Keith Rainer, Michael Robert Zubas, William Joseph Sigmund

Принадлежит: AT&T MOBILITY II LLC

A method for creating and managing a distribution list can include creating a distribution list at a voicemail system. The distribution list can include at least one recipient and at least one language preference for one or more of the at least one recipients. The method can further include selecting the created distribution list and recording an audio message to be sent to the at least one recipient. Translating the audio message into the at least one language preference for one or more of the at least one recipients thereby creating at least one translated audio message and sending the at least one translated audio message to the at least one recipient.

Подробнее

Номер записи: 67

10-01-2013 дата публикации

System and method of accessing and recording messages at coordinate way points

Номер: US20130013411A1

Автор: Michael D. Jenkins

Принадлежит: Google LLC

A method and system for leaving and retrieving messages at specific coordinate way points within a commercial mobile radio service (CMRS) provider network are disclosed. Users carry or transport interface devices for communicating over the network and are able to record and view messages at specific coordinate locations while traveling in the network. The location of the device is calculated by the device or by the network while the device is powered on and within the physical boundaries of the network, or through a combination of both. Messages can be made available to network subscribers when their interface devices come within an area centered about a physical coordinate location. Personalized messages can also be left by subscribers at any coordinate point within the boundaries of the network. Access of information about an asset is facilitated when a technician comes within a physical proximity threshold relative to the asset.

Подробнее

Номер записи: 68

17-01-2013 дата публикации

Computer-Implemented System And Method For Providing Recommendations Regarding Hiring Agents In An Automated Call Center Environment Based On User Traits

Номер: US20130016815A1

Автор: Gilad Odinak, Thomas Veatch

Принадлежит: Individual

A computer-implemented system and method for providing recommendations for hiring agents within a call center environment is provided. A list of candidates for hire as agents within a call center is maintained. A voice recording from each of the candidates is analyzed by measuring voice characteristics within the voice recording and by calculating a score for the voice recording based on the measured voice characteristics. A threshold is applied to the voice recording score. One or more of the candidates on the list of candidates for hire is retained when the voice recording score for that candidate satisfies the threshold. One or more of the candidates from the list is removed when the voice recording score for that candidate fails to satisfy the threshold.

Подробнее

Номер записи: 69

17-01-2013 дата публикации

Changing the user interface at a telecommunications terminal

Номер: US20130017813A1

Автор: Richard Matthews, Richard Reid Hovey, Sandra R. Abramson, Stephen M. Milton

Принадлежит: Avaya Inc

A technique is disclosed that changes one or more properties of a user interface at a telecommunications terminal based on an incoming call. When a first caller calls the telephone number of the terminal directly and the terminal answers the call, the terminal presents the direct call to the user through a first user interface. When a second caller calls a telephone number that is associated with a data-processing system and the call is then redirected to the terminal, the terminal presents the redirected call to the user through a second user interface. The telecommunications terminal can be a cell phone that belongs to a user, and the data-processing system can be a private branch exchange that serves an office enterprise network that the user belongs to, wherein the private branch exchange extends the call to the user's cell phone when the user is out of the office.

Подробнее

Номер записи: 70

24-01-2013 дата публикации

Determining Expected Wait Time

Номер: US20130022195A1

Автор: Krishna Karthik Nimmagadda

Принадлежит: Avaya Inc

Embodiments for managing customer wait time at a call center are provided. In one embodiment, a system includes a switch having a software engine that determines the customer wait time, a computing device executing a work force optimization (WFO) software module, such that the software engine transmits a query to the WFO software module. In one embodiment, the WFO software module transmits a number of unlogged agents and a next shift time in response to the query, and such that the software engine determines the customer wait time based on the number of unlogged agents and the next shift time.

Подробнее

Номер записи: 71

31-01-2013 дата публикации

Automatically Moving a Conferencing Based on Proximity of a Participant

Номер: US20130027505A1

Автор: Prithvi Ranganath, Raghuram Belur, Sandeep Lakshmipathy

Принадлежит: Individual

Customizing a conferencing system based on proximity of a participant. A first participant may be detected as being proximate to a first conferencing system. For example, the first participant may provide user input to check in to the first conferencing system. Alternatively, the conferencing system may automatically detect the first participant (e.g., by automatically detecting a personal device of the first participant). In response to detecting the proximate participant, the first conferencing system may be automatically customized for the participant.

Подробнее

Номер записи: 72

31-01-2013 дата публикации

Call Processing in a Voicemail System

Номер: US20130028397A1

Автор: James Jackson, Mehrad Yasrebi

Принадлежит: AT&T INTELLECTUAL PROPERTY I LP

A system that incorporates teachings of the present disclosure may include, for example, a method that involves receiving an indication that communications with a subscriber have been interrupted while engaged in voicemail processing, and recording a pointer to a last state of voicemail processing. Additional embodiments are disclosed.

Подробнее

Номер записи: 73

07-02-2013 дата публикации

System for the recording and retrieval of voice messages

Номер: US20130035074A1

Автор: Laurent Tupinier, Thibaud Barillot

Принадлежит: Delphi Technologies Inc

System for the recording and retrieval of voice messages provided to be arranged in the passenger compartment of an automobile vehicle that includes a control interface, a display screen that displays a list of a plurality of (N) columns for classification of the voice messages according to the subject of their content, each column being selectable by the control interface, a voice message recording device that is controlled by the control interface and makes it possible to record a voice message while associating it with a selected column, a sound emitting device that is controlled by the control interface and makes it possible to emit the voice message or messages recorded in the selected column, and a communications device.

Подробнее

Номер записи: 74

14-02-2013 дата публикации

System and method for initiating online social interactions based on conference call participation

Номер: US20130041947A1

Автор: Michael J. Sammon

Принадлежит: Avaya Inc

Disclosed herein are systems, computer-implemented methods, and tangible computer-readable storage media for automatically initiating online social interactions based on participation in a conference call. Audio of the conference call is analyzed for data, such as timestamps indicating when people spoke, the volume of speech, words per minute, and emotional context. This analysis determines relationships between participants, and initiates online social interactions compatible with those relationships. This initialization can take the form of a prompt, or can be performed without interruption to the participants.

Подробнее

Номер записи: 75

14-02-2013 дата публикации

Automatic data entry to an automated response system (ars)

Номер: US20130042204A1

Автор: Patrick Derks

Принадлежит: Microsoft Corp

A method for reporting a credit card loss using a mobile communication device includes prompting a user to select from among two or more formats (e.g., DTMS and speech) a format in which a loss report is to be sent to an automated response system (ARS). The user selects one of the formats and the mobile communication automatically accesses the requested information, generates the loss report in the selected format and outputs it to the ARS.

Подробнее

Номер записи: 76

21-02-2013 дата публикации

Access Level Control Method And Related Service System

Номер: US20130045718A1

Автор: Ju-Ting Yang

Принадлежит: HTC Corp

An access level control method for an EVVM client in a service system is disclosed. The access level control method comprises applying a plurality of access levels on a message corresponding to a plurality of recipients; and forwarding the message to the plurality of recipients.

Подробнее

Номер записи: 77

28-02-2013 дата публикации

Method for Automated Handling of Outbound Contacts Requiring Assured Connection to a Live Agent

Номер: US20130051550A1

Автор: Oleksiy M. Kolomoyskyy, Stanislav V. Zgardovski

Принадлежит: Individual

A system for assuring agent connection for outbound calls placed in an automated outbound calling campaign includes an outbound dialing server, a digital data repository coupled to the outbound dialing server, the data repository storing outbound dialing records for automated outbound dialing, and software executing on the outbound dialing server from a non-transitory physical medium, the software providing a first function for determining for a specific outbound dialing record if the connection to a live agent must be an assured connection, a second function for dialing and engaging an agent via an internal call for reservation of the agent, and a third function for bridging the call connections forged between the system and the agent and the system and the outbound party upon answer of the outbound call.

Подробнее

Номер записи: 78

07-03-2013 дата публикации

Methods and apparatus to obtain voice messages

Номер: US20130059569A1

Автор: Patrick Dell Ellis, Vadim Balannik

Принадлежит: Individual

Methods and apparatus to obtain voice messages are disclosed. One example method includes receiving at a mobile device an indication to access voicemail, determining if visual voicemail is available, and initiating a call to a voicemail system in response to determining that visual voicemail is unavailable.

Подробнее

Номер записи: 79

14-03-2013 дата публикации

System And Method For Storing Call Recordings In A Call Center

Номер: US20130064356A1

Автор: Adam Waalkes, Gilad Odinak, Haodong (Howard) Jiang, Matthew Thorn, Tom Mccann

Принадлежит: Intellisist Inc

A system and method for storing call recordings in a call center is provided. Incoming calls to a call center are monitored. Retention criteria are obtained and ordered by importance. The retention criteria are applied to each of the calls. Those calls that match at least one of the retention criteria are identified. The identified calls that include one of a single highly important criteria and two or more less important criteria are selected for retaining in the call center. Recordings of the selected calls are stored in the call center.

Подробнее

Номер записи: 80

14-03-2013 дата публикации

Electronic tool and methods for meetings

Номер: US20130067121A1

Автор: Filip Josephine Johan LOUWET, Guy Coen, Koen Simon Herman BEEL, Yoav Nir

Принадлежит: Individual

An electronic meeting tool for communicating arbitrary media content from users at a meeting includes a node configuration operating a display node of a communications network that is coupled to a display. The node configuration receives user selected arbitrary media content and controls display of the user selected arbitrary media content on the display. At least one peripheral device communicates the user selected arbitrary media content via the communications network. The peripheral device is a connection unit including a connector that couples to a port of a processing device having a second display, a memory and an operating system; and a transmitter communicating with the communications network. A program is provided to run on the operating system of the processing device and obtains user selected arbitrary media content, while leaving a zero footprint on termination.

Подробнее

Номер записи: 81

21-03-2013 дата публикации

Adaptive communications system

Номер: US20130069858A1

Автор: Daniel O'sullivan

Принадлежит: Contact Solutions LLC

This invention allows a system to monitor how quickly and accurately the user is responding via the input device. The input device can be a mouse, a keyboard, their voice, a touch-screen, a tablet PC writing instrument, a light pen or any other commercially available device used to input information from the user to the PBCD. Information is displayed on the PBCD screen based on how quickly and accurately the user is navigating with the input device.

Подробнее

Номер записи: 82

21-03-2013 дата публикации

Monitoring And Overriding Features For Telephone Service System

Номер: US20130070920A1

Автор: Alexander Lisheng Huang, Jeffrey Paul Johnson

Принадлежит: AT&T INTELLECTUAL PROPERTY I LP

A system and method are disclosed for a user to monitor and/or override a forwarded call. Typically, the forwarded call was initially an incoming call from a caller to the user and thereafter forwarded to a remote service system, such as a remote messaging system. The system and method determine a redirecting number from which the incoming call was forwarded. The system and method then initiates a second call to the user and a voice path is established connecting the forwarded call to the second call. Thereafter, the user is notified, for example, with a distinct ring at the user's telephone, of the option that the user may monitor and override the forwarded call. The system and method can also execute procedures to actuate the options elected by the user.

Подробнее

Номер записи: 83

21-03-2013 дата публикации

System and Apparatus for Managing Calls

Номер: US20130072166A1

Автор: Charles V. Scott

Принадлежит: AT&T INTELLECTUAL PROPERTY I LP

A system and apparatus for managing calls to voice mail is disclosed. A system that incorporates teachings of the present disclosure may include, for example, a voicemail system having a controller element that receives a call redirected away from a targeted communication device without providing the targeted communication device notice of the call responsive to a voicemail redirection request supplied by signaling information associated with the call. Additional embodiments are disclosed.

Подробнее

Номер записи: 84

28-03-2013 дата публикации

System and method for optimizing call flows of a spoken dialog system

Номер: US20130077767A1

Автор: David Suendermann, Grace Li, Jackson Liscombe, Jonathan Bloom, Roberto Pieraccini

Принадлежит: Individual

A dialog manager for a spoken dialog system. A decision module selects a path from a plurality of alternative paths for a given call, wherein each path implements one of a plurality of strategies for a call flow. A weighting module weights the path selection decision and is connected to a probability estimator for estimating the probability value that a given one of the plurality of paths is the best-performing path.

Подробнее

Номер записи: 85

28-03-2013 дата публикации

METHOD FOR DESIGNING AN AUTOMATED SPEECH RECOGNITION (ASR) INTERFACE FOR A CUSTOMER CALL CENTER

Номер: US20130077770A1

Автор: Bushey Robert R., Knott Benjamin A., Martin John M.

Принадлежит: AT&T Intellectual Property I, L.P.

A method of designing a customer interface for a service center, such as an automated speech recognition (ASR) self-service center. Customer activity to an existing service center is monitored, providing customer model, which includes a collection of customer tasks. These tasks are assigned to action-object pairs, which are further assigned to routing destinations. Dialog modules are designed, based on the customer model data, including disambiguation dialogs. 119-. (canceled)20. A method , comprising:collecting, at each of multiple call centers, recorded opening statements of customers;determining tasks associated with the opening statements; and the routing destinations are selected from: a call center agent, a queue, a self-service speech recognition application, and the Internet; and', 'a routing destination for a first task in a first call center differs from a routing destination for the first task in a second call center., 'determining, for each call center, routing destinations for each of the tasks, wherein21. The method of claim 20 , wherein the multiple call centers include a how-to-use call center claim 20 , and wherein determining the routing destinations include determining how-to-use destinations in the how-to-use call centers.22. The method of claim 21 , wherein a how-to-use destination includes a plurality of dialog modules activated in response to routing decisions.23. The method of claim 21 , wherein a how-to-use destination includes a set of verbal prompts claim 21 , voice recognition entry points claim 21 , and messages.24. The method of claim 21 , wherein the how-to-use call center comprises a how-to-use call center for providing how-to-use information for telephone services provided by a telephone service provider.25. The method of claim 20 , wherein determining the routing destination includes determining the destination based upon an input selected from: speech indicating a name of a product claim 20 , selection input selecting the topic ...

Подробнее

Номер записи: 86

28-03-2013 дата публикации

System and Method of Dialog Trajectory Analysis

Номер: US20130077771A1

Автор: Abella Alicia, Wright Jeremy Huntley

Принадлежит: AT&T INTELLECTUAL PROPERTY II, L.P.

The invention comprises computer-readable media, methods and systems for performing a dialog analysis and using that analysis to release an updated spoken dialog system. The method embodiment of the invention comprises receiving data associated with dialogs, extracting turn by turn details of the dialog and generating from the extracted details an empirical call-flow representation of the dialog. The call data may be call-logs and user audio. The empirical call-flow representation may be a finite-state machine with nodes that represent call-states and the arcs between nodes represent user responses. Nodes may also represent sub-dialogs. The call-flow representation is presented graphically to a user for easier analysis and understanding. Significant changes in the dialog can be identified as hot-spots for improvement in the next release of the spoken dialog system. 1. A method comprising:receiving call-logs associated with a plurality of dialogs between a dialog system and a user;extracting a first portion of turn-by-turn details of dialogs from the call-logs;inferring a second portion of the turn-by-turn details based on the first portion of the turn-by-turn details using a call-flow specification, wherein the second portion is unavailable in the call-logs; andgenerating an empirical call-flow representation of one of the dialogs between the dialog system and the user based at least in part on the first portion and the second portion.2. The method of claim 1 , wherein extracting the first portion of turn-by-turn details of dialogs further comprises identifying details of interactions between the dialog system and the user.3. The method of claim 1 , further comprising visually presenting the empirical call-flow.4. The method of claim 3 , wherein the empirical call-flow is presented on a web-page.5. The method of claim 1 , wherein extracting the first portion of the turn-by-turn details of dialogs further comprises partitioning the call-logs into two sub-dialogs.6. ...

Подробнее

Номер записи: 87

28-03-2013 дата публикации

INTERACTIVE DISPLAY RESPONSE SYSTEM

Номер: US20130078970A1

Автор: FARAN Ran, ROTSZTEIN Doron

Принадлежит: CallVU Ltd.

An interactive display response (IDR) system. The IDR system comprises an interactive display server (IDS) for communicating display requests from a call center to a plurality of mobile devices that established a connection with the call center; an interactive display agent (IDA) installed on each of the plurality of mobile devices for at least displaying the display requests received from the IDS and communicating user's selections to the call center responsive to the display requests; and an IDR interface for interfacing with interactive voice response (IVR) scripts carried out by the call center and generating display requests based on the IVR scripts. 1. An interactive display response (IDR) system , comprising:an interactive display server (IDS) for communicating display requests from a call center to a plurality of mobile devices attempting to establish a connection with the call center, wherein the display requests are generated respective of one of the call flows implemented by the call center; anda unified display response (UDR) for generating unified graphical displays respective of the display requests.2. The IDR system of claim 1 , wherein the IDS is further configured to transfer the graphical displays to an interactive display agent (IDA) installed on a mobile device which established a connection with the IDS.3. The IDR system of claim 2 , wherein the connection with the IDS is established over a data session when the call center is subscribed to provide IDR services.4. The IDR system of claim 3 , wherein the UDR is further configured to receive a selection from the IDA and generates a new graphic display responsive of the selection of the control.5. The IDR system of claim 4 , wherein the UDR is further configured to buffer received selections prior to transmitting the selection to the IDS.6. The IDR system of claim 5 , wherein the buffered selections are transmitted to the call center through the IDS over the data session.7. The IDR system of claim ...

Подробнее

Номер записи: 88

28-03-2013 дата публикации

METHODS AND SYSTEMS FOR TELEPHONY CALL COMPLETION

Номер: US20130078971A1

Автор: Brahm David J., Trandal David S.

Принадлежит: CALLWAVE COMMUNICATIONS, LLC

The present invention is directed to processing calls to busy and Do-Not-Disturb capable telecommunications lines. In one embodiment, the presence of a subscriber accessing a computer network over a first telephone line via a first computer terminal is detected, wherein the subscriber also has a first telephone station connected to the first line. When a caller calls the first line and the first line is busy, the call is forwarded to a second telephone line associated with a call manager system. The call manager system determines when the subscriber is no longer accessing the computer network. At least partly in response to determining that the subscriber is no longer accessing the computer network, the call manager system transmits a text message to the caller, the message including the subscriber's phone number. The caller can then call back the first line using the transmitted phone number. 1. A method of processing a call , the method comprising:receiving, at an enhanced services system, a request to activate Do-Not-Disturb on a first phone address, wherein the first phone address is associated with a first user;modifying a state of the first user's first phone address to Do-Not-Disturb;receiving, at the enhanced services system, call signaling information associated with a first call from a first caller placed by the first caller using a first telephonic device, the first call intended for the first user;determining whether the first telephonic device of the first caller is capable of receiving a text messages, wherein the determination is based at least in part on a first caller's phone address included in the call signaling information associated with the first call; 'presenting, via a first user interface, to the first caller during the first call an option to receive a first notification type when the first phone address Do-Not-Disturb state changes;', 'at least partly in response to determining that the first telephonic device of the first caller is ...

Подробнее

Номер записи: 89

28-03-2013 дата публикации

METHOD AND MOBILE COMMUNICATION DEVICE FOR GENERATING DUAL-TONE MULTI-FREQUENCY (DTMF) COMMANDS ON A MOBILE COMMUNICATION DEVICE HAVING A TOUCHSCREEN

Номер: US20130078974A1

Автор: Kuhi Lawrence Edward, Malo Eric Gary

Принадлежит: Reseach In Motion Limited

A method and mobile communication device for generating dual-tone multi-frequency (DTMF) commands on a mobile communication device having a touchscreen are provided. In accordance with one embodiment, there is provided a method for generating dual-tone multi-frequency (DTMF) commands on a mobile communication device having a touchscreen, comprising: detecting an automated attendant during a telephone call; activating speech recognition in respect of incoming voice data during the telephone call in response to detecting an automated attendant; translating spoken prompts in the incoming voice data into respective DTMF commands; displaying a menu having selectable menu options corresponding to the DTMF commands in a graphical user interface on the touchscreen; receiving input selecting one of the menu options; receiving input via the touchscreen activating a selected one of the menu options; and generating a DTMF command in accordance with the activated menu option. 1. A method for generating dual-tone multi-frequency (DTMF) commands on a communication device having a touchscreen , comprising:detecting an automated attendant during a telephone call;downloading a menu structure of DTMF commands corresponding to the automated attendant from a data store;displaying a menu having selectable menu options corresponding to the DTMF commands in a graphical user interface on the touchscreen;receiving input selecting one of the menu options via the touchscreen and activating a selected one of the menu options; andgenerating a DTMF command in accordance with the activated menu option.2. The method of claim 1 , further comprising requesting the menu structure from the data store.3. The method of claim 1 , further comprising requesting the menu structure from the data store claim 1 , the request identifying the automated attendant by a telephone number.4. The method of claim 1 , further comprising requesting the menu structure from the data store claim 1 , the request identifying ...

Подробнее

Номер записи: 90

28-03-2013 дата публикации

Personal Directory Services With Directed Communication

Номер: US20130080252A1

Автор: Glasgow Jay Oliver

Принадлежит: AT&T Intellectual Property I, L.P.

Included are systems and methods for directing data. At least one embodiment of a method includes receiving a listing for a data provider, the listing including a plurality of criteria related to the data provider and receiving an indication to add at least a portion of the listing to a personal directory. Other embodiments include adding at least a portion of the listing to the personal directory and receiving an indication from the data provider to send data to the personal directory. 1. A method comprising:receiving, via a computing device, a listing from a directory listing subscriber, the listing comprising business contact information related to the directory listing subscriber;receiving, via the computing device, a request from a user for the listing;providing, by the computing device, the listing to the user;receiving, via the computing device from the user, a selection of portions of the business contact information to add to a personal directory associated with the user, wherein the selection further comprises user modifications to the portions of the business contact information, and wherein the personal directory is stored on a device associated with a directory listing service provider;adding, by the computing device, the portions of the business contact information and the user modifications to the portions of the business contact information to the personal directory;receiving, via the computing device, a first indication from the directory listing subscriber to send data associated with the directory listing subscriber to the personal directory, the data comprising an advertisement related to the directory listing subscriber;providing, by the computing device, the advertisement to a device associated with the user;receiving, via the computing device, a selection of the advertisement;in response to receiving the selection of the advertisement, providing, by the computing device, a plurality of options associated with the advertisement; andsending, by ...

Подробнее

Номер записи: 91

28-03-2013 дата публикации

Voice instant messaging

Номер: US20130080550A1

Автор: James Crawford, Shuwu Wu

Принадлежит: Facebook Inc

Systems and techniques for transferring electronic data include enabling instant messaging communication between a sender an at least one recipient through an instant messaging host. In addition, voice communication is enabled between the sender and the recipient through the instant messaging host.

Подробнее

Номер записи: 92

04-04-2013 дата публикации

Systems and methods for presenting end to end calls and associated information

Номер: US20130083903A1

Автор: Patrick M. Peterson

Принадлежит: Raytheon BBN Technologies Corp

Systems and methods that analyze and monitor the performance of a call center including performance of the interactive voice response systems, call center agents, and other components. The systems and methods record characteristics of the call such as the audio data, and analyze that record to identify the events that take place during the call. These events may be defined as customer/call center interactions, such as dropped calls, logic errors or other event. A call center administrator may also identify a set of metrics, such as the number of dropped calls that occur during a day, that may be monitored by the systems described herein. The data collected about these events and metrics may be stored in a database and provided to the administrator through a user interface that allows the administrator to browse through the collected metric and recorded call data and directly review relevant portions of a call.

Подробнее

Номер записи: 93

04-04-2013 дата публикации

Method for Announcing a Calling Party From a Communication Device

Номер: US20130083905A1

Автор: Diroo Yolius, Walter Edward, Wollmershauser Steve

Принадлежит: AT&T Intellectual Property I, LP

A system and method are disclosed for announcing a calling party from a communication device. A system that incorporates teachings of the present disclosure may include, for example, a call processing system can have a controller for processing calls in a communication system. The controller can be programmed to detect an incoming call initiated by a third party communication device over a first voice channel, transmit to a communication device over a control channel a notification signal associated with the incoming call, detect a connection made by the communication device to a second voice channel, transmit to the communication device over the second voice channel audio signals that identify a calling party, and link the first and second voice channels upon detecting over the control channel a call acceptance action by the communication device. Additional embodiments are disclosed. 1. A method comprising:detecting, by a system having a processor, an incoming call from a calling device; anddetermining, by the system, prior to a call acceptance action at a called device, and prior to directing the incoming call to a voicemail service, whether to (a) transmit a prerecorded message to the called device to announce the incoming call or to (b) allow a calling party to provide, via the calling device, a live announcement.2. The method of claim 1 , wherein the method further comprises identifying claim 1 , by the system claim 1 , a calling-party identifier corresponding to the calling device.3. The method of claim 2 , wherein determining claim 2 , by the system claim 2 , prior to the call acceptance action at the called device claim 2 , and prior to directing the incoming call to the voicemail service claim 2 , whether to (a) transmit the prerecorded message to the called device to announce the incoming call or to (b) allow the calling party to provide the live announcement claim 2 , via the calling device claim 2 , comprises determining claim 2 , by the system claim 2 , ...

Подробнее

Номер записи: 94

04-04-2013 дата публикации

Methods and apparatuses for multi-channel acoustic echo cancelation

Номер: US20130083911A1

Автор: Ashutosh Pandey, Brett Harris, Bryan Shaw, David K. Lambert, Derek Graham, Michael Braithwaite, Michael Tilelli, Paul R. Bryson, Peter H. Manley, Russel S. Ericksen, Sandeep Kalra, Tracy A. Bathurst

Принадлежит: ClearOne Communications Inc

Embodiments include methods and apparatuses for echo cancelation involving multiple audio channels and the production, sensing, or a combination thereof of multiple audio channels in conferencing systems. A conferencing apparatus with a plurality of speakers configured to generate outgoing acoustic waves responsive to a multi-channel audio signal. One or more microphones are configured to sense incoming acoustic waves from the plurality of speakers and from locally produced acoustic waves from a participant of a conference to generate one or more incoming audio signals. A processor is operably coupled to the plurality of speakers and the one or more microphones. The processor is configured to perform acoustic echo cancelation on the one or more incoming audio signals relative to at least two different channels of the multi-channel audio signal.

Подробнее

Номер записи: 95

04-04-2013 дата публикации

METHOD AND APPARATUS FOR PROVIDING A CUSTOMER PREMISE BASED COMMUNICATION SYSTEM

Номер: US20130083913A1

Автор: Ku Bernard, Soo Armstrong

Принадлежит: AT&T Intellectual Property I, L.P.

A method and an apparatus for providing a customer premise based feature. For example, the method receives a call directed to a customer, wherein the call is associated with a customer premise based feature. The method then forwards the call to a customer premise based communication system located at a location of the customer, wherein the customer premise based feature is implemented locally by the customer premise based communication system. 1. A method for providing a customer premises based feature , comprising:receiving, by a processor, a call directed to a customer, wherein the call is associated with a customer premises based feature;forwarding, by the processor, the call to a customer premises based communication system located at a location of the customer, wherein the customer premises based feature is implemented locally by the customer premises based communication system; andreceiving, by the processor, an administrative request from the customer premises based communication system, wherein the administrative request comprises a request to download a feature.2. The method of claim 1 , wherein the customer premises based communication system comprises a session initiation protocol server.3. The method of claim 1 , wherein the customer premises based communication system further comprises a switch.4. The method of claim 1 , wherein a service feature logic associated with the customer premises based feature is maintained locally by the customer premises based communication system.5. The method of claim 1 , wherein the administrative request further comprises a request to turn on a network based service feature.6. The method of claim 1 , wherein the customer premises based feature has been customized by the customer.7. The method of claim 1 , wherein the administrative request further comprises a request to turn off a network based service feature.8. A method for providing a customer premises based feature claim 1 , comprising:receiving, by a processor of a ...

Подробнее

Номер записи: 96

04-04-2013 дата публикации

TRANSFERRING A CALL FROM A FIRST FIXED COMMUNICATIONS TERMINAL IN A LOCAL NETWORK TO A SECOND FIXED COMMUNICATIONS TERMINAL IN THE SAME LOCAL NETWORK

Номер: US20130083914A1

Автор: Duvivier Philippe, Fontaine Fabrice, Marchand Herve

Принадлежит: FRANCE TELECOM

A method is provided for transferring an incoming call made to a first fixed communications terminal attached to a local network, towards a second fixed communications terminal forming part of a plurality of fixed communications terminals situated in the local network. The method includes: making comparisons between firstly data about the incoming call and secondly call data associated with the fixed communications terminals of the plurality of terminals as previously recorded in the local network; selecting, as the second fixed communications terminal, a favorite fixed communications terminal in application of a similarity criterion between the call data associated with that terminal and the data about the incoming call; and causing the incoming call to be transferred to the selected favorite fixed communications terminal. 1. A method of transferring an incoming call made to a first fixed communications terminal situated in a local network , towards a second fixed communications terminal forming part of a plurality of fixed communications terminals situated in said local network , said method comprising the following steps in the local network:a comparison step of making comparisons between firstly data about the incoming call and secondly call data associated with said fixed communications terminals of said plurality of terminals and previously recorded in the local network, said call data associated with the fixed communications terminals of the plurality of fixed communications terminals being recorded beforehand in response to a discovery request made to those terminals and transmitted over the local network, said discovery request being sent from a local terminal situated in the local network, said request complying with a communications protocol appropriate for said local terminal and for said fixed communications terminals;a selection step of selecting, as the second fixed communications terminal, a favorite fixed communications terminal in application of a ...

Подробнее

Номер записи: 97

04-04-2013 дата публикации

Method and System for Delivering a Voice Mail Notification to a Subscriber Using Cellular Phone Network

Номер: US20130084832A1

Автор: AMIN Umesh J.

Принадлежит: AT&T MOBILITY II LLC

A method and system of the present invention delivers a voice mail notification to a subscriber of a voice mail system to indicate that a voice mail message is waiting in the subscriber mailbox. The voice mail system cellular phone network. The voice mail notification typically includes the calling party number and the name of the calling party if available, and an index. This is forwarded through the cellular phone network to the subscriber to indicate that a voice mail message is waiting in a subscriber mailbox. Subscribers can retrieve a specific message from the Voice Mail System. 1. A method , comprising:receiving, at a messaging center, a voice mail notification including a calling number, a name of a calling party, and a voice mail index sent from a voice mail system without user intervention, wherein the voice mail notification is generated by the voice mail system responsive to the voice mail system receiving a call that is unanswered by a called party and switched to the voice mail system, requesting that the calling party leave a voice mail, and receiving a voice mail from the calling party;determining, by the messaging center, a mobile switching center to send the voice mail notification; andsending the voice mail notification to the determined mobile switching center, wherein the determined mobile switching center receives the voice mail notification and forwards it to a base station, and the base station transmits the voice mail notification to a mobile device of a user for display on the mobile device.2. The method of claim 1 , wherein the voice mail notification is transmitted to the mobile device along a digital control channel.3. The method of claim 1 , wherein the mobile device is registered with a cellular phone network including the messaging center claim 1 , the mobile switching center claim 1 , and the base station.4. The method of claim 3 , wherein the mobile device is registered with the cellular phone network before the voice mail ...

Подробнее

Номер записи: 98

04-04-2013 дата публикации

Provisioning for Enterprise Service

Номер: US20130084840A1

Автор: Luu Lap, Siddique Gibran

Принадлежит: RESEARCH IN MOTION LIMITED

Identifying an incoming call as from a mobile device of an enterprise communication system. Creating a first list relating mobile devices of the enterprise communication system with Public Land Mobile Network (PLMN) number of the device. Creating a hashmap comprising keys. Each key comprising the last n digits assigned as a PLMN number to at least one mobile device of the enterprise communication system. The hashmap further comprising a plurality of buckets. Each bucket corresponding to a key, and comprising a second list identifying each enterprise-associated mobile device having a PLMN number ending with the key. Receiving an Automatic Number Identification (ANI) number of an call incoming to the enterprise communication system. Retrieving at least one bucket corresponding to a key comprising the last n digits of the ANI number. Searching the retrieved bucket for the unique identifier associated with the full PLMN number. 112.-. (canceled)13. A computer-implemented method for identifying an incoming call as being from a mobile device of an enterprise communication system , the method comprising: a plurality of keys, each key comprising the last n digits assigned as a Public Land Mobile Network (PLMN) number to at least one mobile device of the enterprise communication system, and', corresponding to a key, and', 'comprising a list of unique identifiers having last n digits of PLMN numbers identical to the key;, 'a plurality of array elements, each array element], 'creating a hashmap comprisingreceiving an Automatic Number Identification (ANI) number of an incoming call to the enterprise communication system;retrieving the array element corresponding to the key comprising the last n digits of the ANI number with the last n digits of the ANI number being a portion of the ANI number; andsearching the retrieved array element for the unique identifier associated with the full PLMN number.14. The computer-implemented method of wherein the unique identifier is an ...

Подробнее

Номер записи: 99

04-04-2013 дата публикации

SYSTEM AND METHOD FOR IN-BAND MODEM TO MODEM COMMUNICATION

Номер: US20130084841A1

Автор: George Richard John, Simmons Sean Bartholomew

Принадлежит: RESEARCH IN MOTION LIMITED

Systems, methods and programmed instructions are disclosed useful for transmitting signals representing data messages to and from a wireless handheld telephony device along a first call leg of a communication session previously established between the wireless handheld telephony device and at least one second telephony device, the communication session being controlled by a call control server. 120-. (canceled)21. A method enabling a system to transmit signals representing data to and from a wireless handheld telephony device through an audio channel of a communication session previously established between the wireless handheld telephony device and at least one second telephony device , the system comprising a gateway having a data processor , media readable by the data processor and a communications subsystem , the communications subsystem adapted to process signals representing communications by and between the wireless handheld telephony device , the at least one second telephony device and a call control server via the gateway , the communication session being controlled by the call control server , the communication session having a first call leg between the wireless handheld telephony device and the gateway and at least a second call leg between the at least one second telephony device and the gateway , and the media readable by the data processor comprising coded program instructions to cause the data processor to carry out the method , the method comprising:upon receipt of modulated control signals representing one or more data messages from the call control server, temporarily establishing a third call leg between the gateway and a modem device in communication with the call control server;receiving, at the gateway, the modulated control signals from the call control server via the established third call leg with the modem device;transmitting the modulated control signals to the wireless handheld telephony device through the audio channel of the first ...

Подробнее

Номер записи: 100